Premises Liability Claims Adjuster – National Accounts (Remote)

Multi-Line Claim Consultant – Premises Liability / General Liability (National Accounts)Location: Remote Schedule: 7.5-Hour Workday | Flexible Start Time Salary Range: $75,000 – $85,000 annuallyBuild Your Career With Purpose at CCMSIAt CCMSI, we partner with clients to solve their most complex risk management challenges through innovative claim solutions, collaborative problem-solving, and an unwavering commitment to service excellence.As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim management solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work® and an employee-owned organization where talented claim professionals are empowered to grow, contribute, and make an impact.Job SummaryThe Multi-Line Claim Consultant is responsible for the investigation, evaluation, negotiation, and resolution of liability claims within a dedicated national hospitality account. This role manages claims from assignment through final resolution while ensuring compliance with Corporate Claim Standards, client-specific handling instructions, and applicable state regulations.This position primarily focuses on premises liability, bodily injury, and property damage claims arising from hospitality-related operations across multiple jurisdictions. The successful candidate will manage an inventory ranging from low to moderate complexity with select higher-complexity exposures based on experience and skill level.Approximately 10–20% of the inventory may involve litigation exposure, making strong investigation, negotiation, communication, and claim management skills critical to success.This is an ideal opportunity for an experienced liability adjuster who enjoys working with a dedicated national client, managing claims independently, and delivering exceptional service in a collaborative environment.ResponsibilitiesWhat You'll DoInvestigate, evaluate, and adjust liability claims from assignment through closureHandle premises liability, bodily injury, and property damage claimsConduct liability investigations and analyze coverage, damages, and exposureEstablish and maintain appropriate reserves based on claim developmentReview medical records, invoices, legal documentation, repair estimates, and related claim materialsAuthorize and process claim payments within authority levelsNegotiate settlements with claimants, attorneys, and authorized representativesManage litigated files and coordinate with defense counsel when appropriateIdentify and pursue subrogation opportunitiesPrepare claim reports, reserve recommendations, excess notifications, and file summariesCoordinate communications with clients, claimants, vendors, attorneys, and other stakeholdersMaintain timely diary management and accurate claim documentationParticipate in claim reviews, training sessions, mediations, hearings, and settlement conferences as neededEnsure compliance with Corporate Claim Standards and client-specific handling requirementsQualificationsWhen We Hire AdjustersAt CCMSI, we look for professionals who take ownership of their files, communicate proactively, and consistently deliver quality outcomes. Successful adjusters combine strong technical claim expertise with exceptional client service and sound professional judgment.Required Qualifications5+ years of liability claims handling experienceActive Adjuster License or Designated Home State (DHS) License requiredExperience managing claims from investigation through resolutionExperience handling: Premises Liability ClaimsBodily Injury ClaimsProperty Damage ClaimsStrong liability investigation and claim evaluation skillsExperience establishing reserves and negotiating settlementsAbility to independently manage a claim inventory of approximately 130 filesStrong written and verbal communication skillsExcellent customer service and relationship management abilitiesStrong diary management, organization, and time-management skillsAbility to work independently in a remote environmentProficiency with Microsoft Office applicationsReliable attendance during established business hoursPreferred QualificationsHospitality claims experiencePremises liability expertise within hotels, resorts, restaurants, entertainment venues, or guest-facing operationsLitigation management experienceExperience working directly with defense counselMulti-jurisdiction claims experienceExperience handling claims in one or more of the following jurisdictions: LouisianaFloridaIllinoisPennsylvaniaArizonaColoradoMissouriMississippiOhioPrior TPA experienceAdditional active adjuster licensesWhy You'll Love Working Here4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first yearComprehensive benefits: Medical, Dental, Vision, Life, and Disability InsuranceRetirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)Career growth: Internal training and advancement opportunitiesCulture: A supportive, team-based work environmentHow We Measure SuccessAt CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:Quality claim handling – thorough investigations, strong documentation, well-supported decisionsCompliance & audit performance – adherence to jurisdictional and client standardsTimeliness & accuracy – purposeful file movement and dependable executionClient partnership – proactive communication and strong follow-throughProfessional judgment – owning outcomes and solving problems with integrityCultural alignment – believing every claim represents a real person and acting accordinglyThis is where we shine, and we hire adjusters who want to shine with us.Compensation & ComplianceThe posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance.Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.Visa Sponsorship: CCMSI does not provide visa sponsorship for this position. ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.Our Core ValuesAt CCMSI, we believe in doing what's right—for our clients, our coworkers, and ourselves. We look for team members who:Lead with transparency We build trust by being open and listening intently in every interaction.Perform with integrity We choose the right path, even when it is hard.Chase excellence We set the bar high and measure our success. What gets measured gets done.Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.Win together Our greatest victories come when our