Premier Accounts Specialist
Global Holdings LLC - Tulsa, OK 74119; Global Holdings LLC - Tempe, AZ 85288
Overview
Salary Range $60,000.00 - $65,000.00 Salary/year
Duties And Tasks/Essential Functions
- Develop and nurture strong relationships with a portfolio of assigned Debt Settlement Providers (DSPs), acting as the primary point of contact and trusted partner.
- Lead regular customer touchpoints, including a monthly presentation summarizing key trends and performance metrics from the previous three months.
- Investigate customer issues using available resources, while proactively understanding each DSP's business needs and providing tailored solutions through clear, ongoing communication.
- Identify and escalate priority issues, redirecting problems to appropriate resources as needed.
- Stay current with policies, procedures, and system information, including changes and updates.
- Analyze customer data to identify patterns, trends, and potential issues; provide insights and best practices.
Competencies
- Exemplary attendance and punctuality.
- Makes customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
- Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action consistent with available facts, constraints and probable consequences.
- Interacts with others in a way that gives them confidence in one's intentions and those of the organization. Focuses and guides self and team members in accomplishing work objectives.
- Establishes proper course of action to ensure the work product is completed efficiently and on time/within proper time limits, meeting established performance metrics.
- Maintains stable performance under pressure, handling stress in a manner acceptable to others and to the organization.
- Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.
- Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
Conditions
- Must be able to sit for long periods of time.
- Position requires use of headset/microphone.
- In office presence required three days a week.
- Pre-employment background and drug tests are required.