Pre-Sales & Customer Success, Project ManagerThe position will be responsible for supporting in any pre-sales, account management activities, for planning, coordination and deployment of projects and solutions across the IoT Services industrial business segment.This will include the qualification of partner/customer needs, supporting the preparation and presentation of technical and solution design proposals across the complete sales cycle. Coordination and alignment of internal resources and project implementation with emphasis on timely achievement of program milestones and deliverables to support the overall success of the customer. Interfacing directly with customers and partners in the field to manage, monitor and support positive outcomes.HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.As our Pre-Sales & Customer Success, Project Manager, you'll support HID's success by:Preparing and giving technical presentations to explain to customers how company products and services map into their business problems.Delivering relevant technical product presentations, demonstrations, workshops, and seminars.Assisting in the closure of sales opportunities by demonstrating a complete understanding of and resolving questions regarding our solution, services, and training.Aiding in the response to RFIs/RFPs.Conducting site surveys and preparing solution design documents for perspective projects.Leading the delivery & deployment of Pilot/POC projects.Providing regular updates on project state and progress against plan to team. Proactively identifying potential project risks and mitigation plans.Actively participating in the product/solution roadmap and solution development process as the customer advocate & experienced user.Your Experience and Background include:Bachelor's degree from four-year College or University, engineering degree preferred.Candidates with an equivalent education plus relevant work experience may also be considered.Experience working in a technology industry with an aptitude for understanding technical product details and specifications.Experience supporting a global sales team as a product subject matter expert.5-7 years of experience selling disruptive SaaS and/or RTLS solutions to large organizations and technical decision makers.Experience in designing solutions.Excellent communication and technical skills to develop relationships with executive, operational and IT personnel throughout organizations.Working knowledge of and experience in Real Time Location Systems (RTLS)Experience selling both hardware and software solutions.Experience focusing on building solid and trusted relationships with customers.Experience selling through system integrators and other distribution channels preferred.What we can offer you:Competitive salary and rewards packageCompetitive benefits and annual leave offering, allowing for work-life balanceA vibrant, welcoming & inclusive cultureExtensive career development opportunities and resources to maximize your potentialTo be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worldsWhy apply?Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don't need to check all the boxes. If you have most of the skills and experience, we want you to apply.Innovation: You embrace challenges and want to drive change. You'll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes.Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.
We want all our employees to be themselves, to feel appreciated and accepted.The base salary in the United States is $85,000 to $95,000.This opportunity may be open to flexible working arrangements.HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic.
Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact Sponsorship Not AvailableApplicants for this position must be currently and legally authorized to reside and work in the hiring country.HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.International relocation or remote work arrangements outside of the hiring country will not be considered.