ParalegalAt the Lovely Law Firm, the Paralegal works on a dynamic caseload of pre-litigation personal injury cases, investigates facts, and prepares documents to assist the attorneys by performing a variety of support and administrative duties. The focus for the Paralegal must be on client service, communication, and medical management.Direct Supervisor: Operations TeamJob Duties:Client Service & CommunicationPerforms client interviews and insurance inquiries to evaluate cases with attorney oversight.Keeps clients updated on the status of their cases and ensures they understand and approve of the actions being taken on their behalf.Contacts clients at a minimum of every thirty (30) days to update clients, manage medical treatment and check on property damage. Meets KPI of 90% client contact.Performs an initial telephone call within 24 hours of case assignment.Schedules telephone calls for attorney with associated case parties.File Management/Demands/SettlementsEnsures all medical records and bills have been requested promptly.Maintains document file.Thoroughly documents case activity in a software-based case management system.Performs a variety of administrative and support activities as needed.Prepares case files for demand department and meets monthly demand goals.Seeks liens and lien reductions under the guidance of the attorney.Prepares Disbursement Statements as instructed by attorney.Medical ManagementCommunicates directly with the Marketing department and provides feedback from clients related to marketing efforts – tv, social media, etc.Reviews all medical bills and records for completeness and accuracy.During 30-day client contact, obtains the following information: Treatment Status, Property Damage Status, Lost Wage Status, Photos of injuries.Locates providers and schedule medical appointments for treatment of injuries in a timely manner.Reads, reviews, and analyzes medical records and billing.LitigationDrafts petitions and initial discovery for attorney review and filing.Generates pleadings as requested by the attorney to move the case to trial.Drafts discovery responses with client assistance.Schedules doctor conferences, depositions, mediations, etc, as requested.