What You'll Do
- Manage a caseload of approximately 100 personal injury cases with care and precision.
- Maintain regular communication with clients - every two weeks - to provide updates, answer questions, and ensure they feel supported.
- Collaborate with attorneys in weekly case reviews to strategize and move cases forward.
- Draft compelling demand letters that clearly communicate liability, medical treatment, damages, and each client's personal story.
- Monitor clients' medical treatment progress and ensure compliance with prescribed care.
- Request, review, and summarize medical and billing records throughout the treatment phase.
- Identify and address liability or treatment gaps early in the case.
- Keep all case data accurate and up to date in Filevine case management software .
- Follow established firm policies and procedures through case resolution.
- Assist with other case management duties as needed - we're a team that wins together.
- 2+ years of pre-litigation case management experience in personal injury law.
- Experience drafting persuasive demand letters that tell a client's story and support strong settlement outcomes.
- Strong understanding of motor vehicle collision claims and related injuries.
- Exceptional communication skills - written and verbal - with a compassionate, client-centered approach.
- Excellent organizational, multi-tasking, and time management abilities.
- High level of discretion when handling sensitive and confidential information.
- Proficiency in Filevine or similar case management systems, and Microsoft Office Suite .
- Professional demeanor, positive attitude, and team-oriented mindset.
- Experience supervising or mentoring team members.
- A college degree or paralegal certification.
- Fluency in Spanish (bilingual)