Practice Operations ManagerAmae Health is a Series B, venture-backed Public Benefit Corporation that delivers specialty outpatient care for people living with severe mental illness, including schizophrenia, schizoaffective disorder, bipolar I disorder, and treatment-resistant depression. We design and operate high-acuity, in-person clinics across the United States.Our model integrates psychiatry, therapy, primary care, dietitians, and community health workers under one roof to deliver coordinated, longitudinal care for a population that has historically been fragmented across systems.Leading health systems partner with Amae to bring this model to their communities, including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit Health. Our investors include health systems such as Cedars-Sinai and CommonSpirit Health, organizations that evaluated our model clinically and chose to back it.The Role:We are hiring a Practice Operations Manager to serve as the operational leader for our Los Altos, CA clinic. As a dyad partner to our Clinic Director, the Practice Operations Manager will lead service delivery and operational alignment, driving key KPIs and meeting or exceeding operational targets. Working onsite and in close partnership with clinical leadership, this individual will provide leadership across people, systems, and processes — including training, coaching, mentoring, and developing teams — while modeling the behaviors needed to deliver best-in-class service and care to our members.What You Will Work On:Clinic Operations & EnvironmentTeam Management & CulturePatient Experience & CommunicationCross-functional Collaboration & PerformanceWhat You'll Have:Bachelor's Degree preferred5+ years of experience in practice leadership, with a preference for experience within complex, multi-speciality ambulatory settingsDirect experience leading multidisciplinary patient facing teams, inclusive of coaching and training on service delivery, optimizing operations and enhancing patient experienceStrong desire to surpass the status quo for patient experienceComfort with change, navigating ambiguity, and ever-evolving tech tools and systemsDemonstrated experience in improving processes to improve operational outcomesExperience implementing structured process improvement methodologies (Lean, etc.) with positive outcomes, and coaching others in the processExperience working with SMI or equally complex patient populations desiredExperience working in rapidly growing practices desiredWhat We're Building:A national care model designed for the highest-acuity patients in behavioral health.Precision medicine for severe mental illness, using multimodal clinical, behavioral, and social data to personalize treatment.A clinical operating system that integrates longitudinal data, real-time patient signals, and purpose-built tools into a single decision layer.New science and measurement frameworks to define what real outcomes look like in SMI.A health-system partnership model proving coordinated SMI care can work at scale.Compensation & Benefits:Amae Health is committed to fair and equitable compensation practices. Base salary range for this role is $95,000–$115,000 per year + performance-based bonus opportunity.
Comprehensive medical, dental, and vision coverage. Parental leave and programs built around well-being. We'll share specifics during the interview process.What We Value:We center care in all we do. Empathy is not a brand value. It's how we make clinical decisions, build products, and treat each other.We challenge convention. The existing system is the problem.
We question it, we test alternatives, and we move with urgency when something works.We take the work seriously, not ourselves. High standards and humanity are not in tension. We hold a hard bar for quality while leaving room for humor and levity.Your job isn't done until the job is done. We close gaps, we follow through, and we don't hide behind titles or org charts.We win together and fail together. We own outcomes as a team. We learn fast.
We don't do blame.We hustle with humility. Speed matters. So does integrity. We assume best intent and stay grounded in the mission.