Practice ManagerThe person in the position of Practice Manager must be able to perform the duties described within as well as to meet the company's qualifications regarding education, experience, patient service, attitude, language skills, meet physical requirements, possess mathematical and computer skills. He/she must be able to read and write and to use logical reasoning ability as well as to be able to follow the direction of upper management.
The role of the Practice Manager is also one of Practice Administrator Designee where this individual acts as the Practice Administrator in the event the appointed Practice Administrator cannot be present.Essential Duties and ResponsibilitiesInclude the following. Other duties may be assigned.Coordinate the daily operations of the practiceEstablish appropriate staffing levels for the practiceManage front and back office staff, including ancillary personnelSchedule front and back office staff, optimizing clinic coverageVerify and approve time clock for staffInterview, hire, train, counsel, development performance improvement plans, conduct annual performance reviews, and disciplinary action as neededOversee orientation and ensure employees receive adequate training and ongoing educationProvide ongoing employee feedback of job performanceProvide positive feedback as well as constructive criticismEstablish and maintain a high level of employee engagement and moralePromote teamwork and empower teams and individuals to meet their potentialSupport quality and efficiency improvement efforts with a primary focus on MMG's priority initiativesDevelop personal education to be proactive in meeting the future needs of the practiceDemonstrate a positive attitude toward all patients and customersProject positive, professional imageMaintain a high degree of knowledge of the policies and procedures of the practiceMust be able to learn, apply, and teach a variety of rules, regulations, policies, and procedures applicable to the ever changing healthcare environmentResponsible for maintaining OSHA logs and reporting workers compensation information to upper level managementMaintain a working knowledge of CPT, HCPCS, ICD-10 and HCC codingMonitor and report on the administrative and clinical components related to regulatory payment systems such as MACRA, MIPS, HCC, etc.Maintain strict control of internal cash handling proceduresMonitor patient experience scores and develop action plans for improvingProvide information and assistance to internal and external patients in a helpful, friendly mannerResolve patient complaints with priority and answer questions regarding policies and proceduresOversee the purchasing functions of the practiceReview, approve and code all invoices for paymentMaintain monthly office supply inventory, not in excessProvide IT assistance and EMR supportEnsure office equipment is in working orderOrganize meetings and education activities for doctors and staff, as necessaryEnsure general cleanliness and neatness of the practiceMaintain provider schedules including the on- call scheduleConsult with Upper Level Management regarding any problems or concerns, and assist in implementing organizational changesMaintain compliance with contracted insurance carriers through auditing of clinical records and on-site visitsMonitor monthly operation reports and provide explanation of variancesImplement and monitor established workflows surrounding quality metrics, specifically relating to at-risk insurance contracts such as Aspire and Central California Alliance for HealthMonitor the coordination of care for individual patients by verifying the completion of the referral process through to receiving test and referral resultsApply the principles of comprehensive, community- based, patient centered, developmentally appropriate, and culturally and linguistically appropriate care coordinationMonitor and develop referral sources to improve the timeliness in care coordinationTrain staff and support effective communication skills with vulnerable patient populationsVulnerable populations are patients who are made vulnerable due to their:Financial circumstancesPlace of residenceHealthAgePersonal characteristicsFunctional or developmental statusAbility to communicate effectivelyPresence of chronic illness or disabilityTrain staff to maintain concise documentation in patients' electronic medical recordsEnsure job roles and responsibilities emphasize team-based approach to care and support each member of the team being trained to meet the highest level of functionKnowledge of the care management processFoster and adhere to team-based approach in patient careTrain staff to follow evidence-based approaches to self-management support such as patient coaching and motivational interviewingEngage in population management activities to proactively address the needs of Montage Medical Group's patients and family membersSupport the physicians and staff in assessing and managing the health needs of a patient population such as defined groups of patients:Patients with specific clinical conditions such as diabetes, hypertension, chronic obstructive pulmonary disease, obesity, etc.Patients overdue for preventive screenings such as cervical cancer screening, breast cancer screening, and colorectal cancer screening.Proficient in all NCQA standards and guidelines for patient-centered medical home level three recognition (primary care practices only)Conduct monthly Patient Centered Medical Home quality control audits (primary care practices only)Conduct mandatory staff meetings and participate in huddlesAct as a primary contact point, advocate, and source of information for patients and community partners who help treat themOther duties as assigned by senior managementMontage ValuesEmployees of Montage Medical Group are expected to uphold the Montage Values and Service Standards. Montage Medical Group employees find joy in caring for those we service, are dedicated to coordinating care across all settings, take ownership, collaborate to deliver the highest quality care and are entrusted to serve our community with respect.QualificationsFor the employee to execute this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience: The employee performing this position is expected to hold a High School diploma and have at least two years Medical (or related) Office Management and supervising experience ( e.g ., management in a health care setting, customer service, etc.) and/or training; or equivalent combination of education and experience. Bachelors Degree, PCMH CCE and CPPM is required. S/he is expected to have some experience with medical terminology and understanding of medical insurance process. S/he must be able to understand or quickly learn about the differences between and among patients with private insurance, Medicare, Medicare Advantage, Workers' Compensation and self-paying patients, etc.The employee performing this position is expected to respond courteously, sympathetically and maturely to patient needs. S/he must be detail oriented, well organized and computer literate ( i.e., be familiar with a multiline phone system, PC and basic software, such as Microsoft Windows, Excel, Microsoft Word, etc.). The employee must become a superuser on the practice's electronic medical record, Epic. The employee performing this position is expected to be able to work under pressure and in stressful situations and must be able to work quickly when business conditions warrant.Patient Service, Attitude and Language SkillsThe employee performing this position is expected to have superior patient service, speaking skills and a professional attitude. One of Montage Medical Group's core values is we are a "Patient-Centered" practice. High patient satisfaction and whole-person care are of critical importance and all employees must strive to achieve 100% patient satisfaction and quality outcomes for all patients. All communications to co-workers, patients and clients must be courteous ( e.g., "Mr. Smith, the Medical Assistant will show you to one of the exam rooms now.") The employee performing this position is expected to be able to speak clearly and effectively communicate with patients and co-workers. The employee must respect, understand and observe the importance of patient confidentiality. He/she is expected to abide by the company's HIPAA privacy policy.Math