Practice Finance & Operations ManagerThe Practice Finance & Operations Manager position will support and strengthen the financial and operational infrastructure of the Milliman Advanced Risk Adjusters™ (MARA) software product business. This role provides financial, operational, and analytical support across a rapidly growing product organization and plays a key role in improving visibility, reducing operational friction, and building scalable processes that support the continued growth of the practice.Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics, and business transformation.Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG's) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations.Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.The Practice Operations & Finance Manager serves as a central operational leader within MARA, strengthening the financial and operational infrastructure of the practice while supporting effective decision-making across leadership teams. This role combines financial operations, reporting, process improvement, and practice support responsibilities to improve efficiency, increase visibility into key business metrics, and enable scalable growth.The individual in this role will work independently and collaboratively to manage financial processes, develop reporting and operational insights, improve workflows, and identify opportunities to create leverage across the organization.Finance & Revenue OperationsManage client billing, revenue allocation, usage tracking, and related billing administration activities through preparation of transactions and monitoring of operational metricsSupport payment application and collections processesSupport fee schedule administration and pricing-model-based allocationsMaintain revenue-by-client reporting and monthly projectionsSupport monthly expense tracking, P&L reporting, and financial analysis activitiesMaintain financial allocation and recategorization processesSupport commission calculations and financial system entriesMaintain billing systems including client setup, payment structures, and associated reporting componentsAssist with financial modeling, forecasting, and operational planning activitiesFinancial Analysis & ReportingDevelop and maintain recurring financial and operational reporting processesSupport KPI tracking and performance monitoring activitiesAnalyze trends and identify opportunities for improved operational effectivenessBuild and improve Power BI dashboards and reporting toolsSupport ad hoc operational and financial analysesCreate reporting that provides visibility into practice performance and resource utilizationPractice OperationsAdminister operational workflows and support systems including FreshDesk and related toolsMaintain client lists, mailing lists, and usage data reconciliation processesCoordinate internal documentation, policies, and knowledge repositoriesSupport operational controls and process consistency across the practiceSupport Concur and expense management processesRespond to staff questions and operational requests related to practice resources and workflowsProvide operational and administrative support across practice functions as neededClient Services & Administrative SupportMaintain contract, amendment, invoice, and implementation trackersSupport release note mailings and client communication activitiesSupport meeting documentation and follow-up activitiesSupport ticketing and other client management toolsAssist with PowerPoint, Word, Adobe and training material formatting and editing for client-facing documentsSupport client related conferences, newsletters, surveysProcess Improvement & Infrastructure DevelopmentIntroduce and refine processes that improve efficiency, standardization, and collaboration through identifying recurring work and developing scalable solutions - optimizing workflowsCreate and maintain documentation, policies and procedures for product groupLeverage AI-enabled tools (e.g., Microsoft Copilot, ChatGPT) to accelerate workflow efficiency and productivity and to improve team effectiveness while ensuring accuracy in resultsServe as operational "glue" across finance, client services, product, development, and leadership teamsWhat We Are Looking ForProfessional QualificationsBachelor's degree in finance, accounting, business, operations, or related field preferred5+ years of experience in finance, business operations, accounting, or a related fieldExperience supporting a consulting practice or department through budgeting, financial reporting, forecasting, or operational analysis activitiesAdvanced proficiency in Microsoft Excel requiredExperience with Power BI, reporting tools, or financial systems preferredExperience leveraging AI tools to improve efficiency and workflow effectiveness preferredPersonal QualificationsStrong analytical and problem-solving skillsStrong attention to detail and organizational abilityExcellent written and verbal communication skillsNaturally curious and systems-orientedService-minded with a strong utility-player mentalityWorks well both independently and as a collaboratorAble to work at the transaction level and at an analytical/reporting levelComfortable balancing strategic thinking with practical executionProactive and able to identify issues before they become problemsAdaptable and comfortable learning and applying new technologiesHigh degree of professionalism and confidentialityIndividual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.MARA is a platform-independent software product that fuels population health analytics and helps customers implement financial decisions, payment arrangements, and care support programs with confidence. MARA is at the heart of today's leading population healthcare analytics platforms. It provides patient risk insight using demographic, medical claim, and pharmacy claim information. Available since 2009, today MARA supports more than 300 healthcare organizations. Government healthcare programs, not-for-profits, mutuals, for-profit health plans, and healthcare providers rely on MARA models to evaluate risk for financial and medical management applications.The Milliman Advanced Risk Adjusters team is a group of risk adjustment product experts, healthcare actuaries and analysts, data scientists, and software developers dedicated to developing top-performing risk assessment models and easy-to-use software. We're passionate about building better longitudinal healthcare analytics tools and empowering healthcare stakeholders to solve complex cost and care challenges.The MARA Operations and Client Services team supports the entire MARA product group, internal and external clients and financial reporting. Employees balance working independently and collaborating with other team members on a variety of projects concurrently.LocationThis is a remote position. Candidates hired into this role may work onsite in select Milliman office locations, if they prefer.CompensationThe overall range for this role is $78,800 - $145,130. For candidates residing in:Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District of Columbia the range is $90,620 - $145,130.All other locations the range is $78,800 - $126,200.A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.BenefitsWe offer a comprehensive benefits package designed to support employees' health, financial security, and well-being.
Benefits include:Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.401(k) Plan – Includes a company matching program and profit-sharing contributions.Discretionary Bonus Program – Recognizing employee contributions.Flexible Spending Accounts (FSA) – Pre-tax savings for