Practice Coordinator, Mid-Level

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Job Summary:

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide. The Practice Coordinator 3 serves as the face of the Practice, responsible for seamless operations, scheduling, referrals, revenue cycle management, and patient care coordination to ensure exceptional customer service.

Responsibilities:

• Manage referral work queues and act as the primary contact for referring physicians and new patients.

• Schedule and register patients accurately, ensuring compliance with guidelines and collecting necessary information.

• Explain first appointment procedures to patients in understandable terms and manage patient expectations.

• Secure outside medical records, prioritize scheduling for complex patients, and inform patients about treatment options.

• Coordinate care with various clinical disciplines and external providers to optimize schedules and expedite services.

• Coordinate outpatient and inpatient surgeries, ensure proper communication with patients, physicians, and hospital staff.

• Manage complex scheduling, secure authorizations, and coordinate post-surgical appointments and paperwork.

• Perform cash collection, communicate financial policies to patients, and obtain insurance authorizations.

• Monitor provider open charts, work on denials, and secure complex authorizations.

• Schedule patient appointments, triage telephone calls efficiently, and collaborate with clinical staff in problem-solving patient needs.

• Perform APeX-specific tasks, manage referrals, appointments, and utilize various functionalities for patient care coordination.

• Maintain workplace safety, patient confidentiality, participate in team building, and handle customer service inquiries and complaints.

• Resolve escalated operational issues, provide guidance for process improvements, and act as a primary resource within the department.

Qualifications:

Required:

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.

• Experience with in-person client service

• Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.

• Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.

• Ability to work with minimal supervision

• Ability to use good judgment and work independently, at times under the pressure of deadlines

• Ability to access situations prioritizes workload, develop solutions and make recommendations.

• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.

• Able to sit at a computer terminal with telephone headphones for extended periods of time.

• Basic math skills required.

• Proven ability to deal with a wide variety of individuals;

• Ability to deal sensitively and effectively with patients.

• Excellent organizational and problem-solving skills.

• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.

• Demonstrated administrative/office coordination skills.

• Demonstrated knowledge of medical practice terminology.

Preferred:

• Experience in healthcare, including patient scheduling, insurance verification, and medical record data abstraction.

• Experience in ambulatory settings.

• Prior experience with appointment, ancillary service, or surgical scheduling.

• Bilingual or multilingual capability (Spanish, Cantonese, and Russian).

Company:

University of California, San Francisco is an educational institution that focuses on medical courses. Founded in 1864, the company is headquartered in San Francisco, California, USA, with a team of 10001+ employees. The company is currently Late Stage. University of California, San Francisco has a track record of offering H1B sponsorships.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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