Retail Operations ManagerAt our company, we grow People, Brands, and Businesses! We are seeking a dynamic Retail Operations Manager to be primarily responsible for leading and developing an assigned Retail Selling and Merchandising organization. The ROM will oversee a specific segment of clients and/or retailers within an assigned geography. They are responsible for representing the company and their designated clients and customers through the management of retail store coverage, set/project coverage, executing objectives set forth by clients, retailers, and/or business development managers and related retail leadership.Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!What We Offer:Full-time benefits (medical, dental, vision, life)401(k) with company matchTraining and career developmentGenerous paid time-offResponsibilities:Maintain excellent high-performing teams and proactively ensure client key performance indicators are executed consistently by addressing retail issues on an ongoing basis. Oversee effective and efficient retail routing and approve all related routing decisions for an assigned region.Develop people through training and direct organizational and team development initiatives using performance management tools, including: performance reviews, in-store assessments, individual associate development plans, and succession planning documentation.Source and identify external talent and integrate new associates into the organization as part of a long-term talent expansion strategy.Manage, assist and/or develop expense and/or revenue/operating income budget for area of responsibility based on responsible channel of trade and client(s) responsibility.Grow base business and add new business.Driving and travel are essential duties and function of this job.Qualifications:High school diploma or GED or equivalent experience is required; bachelor's degree in marketing or business management or equivalent experience is preferred.5+ years of retail experience with associate management.1-3 years of successfully managing retail merchandisers, P&L, budgeting, and forecasting, and managing client expectations either personally or through a team.Customer and client management.Excellent written communication and verbal communication skills.Ability to direct, lead, coach, and develop people.Job will remain open until filled.ResponsibilitiesThe company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods.
The company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.Position SummaryThe retail operations manager is primarily responsible for leading and developing an assigned retail selling and merchandising organization. The ROM will oversee a specific segment of clients and/or retailers within an assigned geography. They are responsible for representing the company and their designated clients and customers through the management of retail store coverage, set/project coverage, executing objectives set forth by clients, retailers, and/or business development managers and related retail leadership.Essential Job Duties and ResponsibilitiesOperational ExcellenceOperational efficiency: Maintain excellent high-performing teams and proactively ensure client KPIs are executed consistently by addressing retail issues on an ongoing basis. Oversee effective and efficient retail routing and approve all related routing decisions for an assigned region.Associate performance management: Develop people through training and direct organizational and team development initiatives using performance management tools, including: performance reviews, in-store assessments, individual associate development plans, and succession planning documentation. Source and identify external talent and integrate new associates into the organization as part of a long-term talent expansion strategy.Communication/change management: Maintain proactive and professional communications across multiple internal and external stakeholders; lead change across responsible retail organization to ensure client and company KPIs are met.Retail reporting: Maintain working knowledge of company systems including all reporting functions.
Interpret retail reporting data and offer actionable insights to course correct and achieve client/retailer performance expectations.Budgeting: Manage, assist and/or develop expense and/or revenue/operating income budget for area of responsibility based on responsible channel of trade and client(s) responsibility.Strategic LeadershipStandardization and execution of the company's strategic direction: Outline and implement national policies and programs. Proactively promote the company's strategic direction and vision on a day-to-day basis and assure compliance with all national programs.Business development: Grow base business and add new business.Organizational development: Oversee retail operations-wide efforts to increase effectiveness and/or efficiency enabling the organization to achieve its strategic goals.Customer/company customer team/company market integration: Serve as strategic retail contact for customers, company business managers, RTLs/ATLs, and company department managers & sales directors in each assigned region that affect the account team(s). Utilize all elements and resources to meet and exceed team and client's requirements.Client/Retailer Partnership ManagementServe as strategic retail contact for all clients in assigned region. Work to build and maintain client/retailer partnerships while managing ongoing client goals and KPI objectives. Pursue new client representation and seek additional business opportunities from existing client base in an effort to add incremental value to our client base.Supervisory ResponsibilitiesDirect reportsHires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resourcesIndirect reportsMay delegate work of others and provide guidance, direction and mentoring to indirect reportsTravel and/or driving requirementsTravel and driving are essential duties and function of this jobTravel up to up to 80%Minimum qualificationsEducation level: (required) high school diploma or GED or equivalent experience(preferred) bachelor's degreeField of study/area of experience: marketing or business management5+ years of retail experience with associate managementSkills, knowledge and abilitiesCustomer and client managementMicrosoft office suite proficiencyAnalytical skillsExcellent written communication and verbal communication skillsExcellent customer service orientationStrong prioritization skillsSkill in supervising to include delegating responsibility, training and evaluating performanceAbility to work effectively with managementAbility to visualize and plan objectives and goals strategicallyAbility to work independently and prioritize duties with minimal supervision, in order to meet deadlinesWell-organized, detail-oriented, and able to handle a fast-paced work environmentBasic computer skills including familiarity with Word, Excel, and Internet usageAbility to ensure a high level of service and quality is maintainedAbility to direct, lead, coach, and develop peopleEnvironmental & physical requirementsField/administrative requirementsIncumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment.
Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential.Important InformationThe above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.The company is committed to providing equal opportunity in all employment practices without regard