Post Sales EngineerThreat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every day. Our customers are the new economy companies: they exist to make the way we live, work, and play awesome. We have hundreds of customers who want to change everything from how the finance industry works to how we measure and care about our health.Responsibilities:Work closely with Account Manager to map out customer success criteria and drive product adoption and growthDefine risk metrics and measure and document progress towards limiting this exposure using Threat Stack's Cloud Security Platform® (CSP)Take ownership of all technical aspects of customer subscription — from onboarding and implementation by assisting customers with system configuration (policy configs, alert rules, etc.) to addressing technical challenges with creative solutions by providing consultative insight on security monitoring best practicesBe the voice of the customer by capturing feature requests and general feedback to share with Product Management, Engineering, and Marketing teamsRequirements:5–7 years experience as a customer-facing engineer with security vendorAuthoritative knowledge of Linux OS operations and commandsFamiliarity with public cloud environments and security services — especially Amazon Web ServicesHands-on experience with security tools such as IDS, SIEM, firewalls, anti-malware, etc.
as well as auto-deployment tools such as Chef, Puppet, and AnsibleComfortable committing to a quota and supporting revenue influencing activityExperience in project management or post-sales implementation role a plusSuccessful performances in a startup environment is a substantial plusComputer Science degree desirable