Must haves:
- 5+ years of experience in Desktop support
- Experience working through a ticketing system, specifically any ITIL system
- Experience with remote management tools
- Microsoft Intune
- Autopilot
- SCCM
- Breakfix
- Great communication, problem solving/self sufficient mindset
Plusses:
- Service Now
- Audio/visual
- Bomgar
- Jamf
Day to day:
Insight Global is looking for a Tier 2/3 Desktop Support Specialist for a large retail client in the Des Moines, IA area. This individual will be joining a team of 11 Desktop Support team members and interacting with users on a daily basis. This individual will be troubleshooting a variety of hardware problems including but not limited to monitor/screen malfunctions, application issues, as well as working machine imaging, software deployment, equipment set up, etc. This person will be expected to handle 6-10 tickets per day, working tickets end to end & owning the ticket through the entire process.
Hourly rate for this position ranges between $40.00-$55.00 and is dependent on relevant experience and skills.
POS Systems Engineer in des moines at Unknown Company
This position is listed as full time and able to be worked remotely.