Must haves:
- 5+ years of experience in Desktop support
- Experience working through a ticketing system, specifically any ITIL system
- Experience with remote management tools
- Microsoft Intune
- Autopilot
- SCCM
- Breakfix
- Great communication, problem solving/self sufficient mindset
Plusses:
- Service Now
- Audio/visual
- Bomgar
- Jamf
Day to day:
Insight Global is looking for a Tier 2/3 Desktop Support Specialist for a large retail client in the Des Moines, IA area. This individual will be joining a team of 11 Desktop Support team members and interacting with users on a daily basis. This individual will be troubleshooting a variety of hardware problems including but not limited to monitor/screen malfunctions, application issues, as well as working machine imaging, software deployment, equipment set up, etc. This person will be expected to handle 6-10 tickets per day, working tickets end to end & owning the ticket through the entire process.
Hourly rate for this position ranges between $40.00-$55.00 and is dependent on relevant experience and skills.
POS Systems Engineer in Des Moines at Insight Global
This position is listed as full time and able to be worked remotely. It was posted 4 days ago.