POS Support Technician

Job Title: POS (Point of Sale) Analyst

Location: Matawan, New Jersey (On-Site)

Job Type: Direct hire/ Full-Time

("US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.”)

Job Descriptio

n:Key Requirements:

5+ years of POS technology experience

Experience implementing POS solutions in retail environment

Knowledge of retail operations, pricing, item, customer, and store data integration

Experience with SDLC, testing, troubleshooting, and support processes

Strong communication, documentation, and stakeholder management skill

Experience with customer loyalty programs and retail system integrations preferred

Provide setup and configuration support for retail Point of Sale (POS) systems and related applications

Perform new store onboarding, system setup, and implementation activities

Configure POS settings for pricing, discounts, promotions, customer limits, and loyalty programs

Support installation and deployment of store hardware such as registers, pin pads, scales, workstations, and mobile devices

Troubleshoot POS issues and provide Level 2 technical support, escalating when necessary

Monitor data integrations between store systems and enterprise applications, resolving issues as needed

Gather business requirements from store users and act as a liaison between business and IT teams

Participate in QA, system testing, and user acceptance testing for new releases and enhancements

Create training materials, user communications, and provide guidance on new system functionality

Drive process improvements, root cause analysis, and support full lifecycle retail technology implementations

Benefits &

• Perks Competitive salary with annual performance-based salary reviews and increases 401(k) retirement plan with company match (up to 25% of employee contributions).Additional employer-funded retirement contributions, including Safe Harbor and Profit-Sharing programs. Comprehensive medical, dental, and vision insurance plans
• Company-paid life insurance coverage (up to 4x annual salary.
• Company-paid short-term and long-term disability insurance.
• Flexible Spending Account (FSA) for eligible healthcare expenses
• Employee Assistance Program (EAP) for confidential personal and professional support
• Paid vacation starting at 1 week after 6 months, increasing with tenure
• 10 Flex Days annually for personal, illness, business, or religious needs
• Paid company holidays throughout the year
• Strong long-term retirement and financial wellness benefits with vested employer contributions.

A reasonable, good faith estimate of the minimum and maximum annual salary for this position is $70,000 to $75,000 with full benefits