POS Support Analyst with Kaseya Experience
Location: Remote
Position Type: Contract
US Citizen, Green Card, TN, GC EAD and H4 EAD only. No third-party agencies corp to corp.
Skills:
- Experience in R/D support tools like Kaseya, SCCM
- Windows 7/10 administration level for troubleshooting the logs
- Splunk or similar tool to analyze the logs
- Experience in scripting languages like PowerShell/Python
- POS domain experience
- Critical/Analytical thinking
- Flexible to working during US night hours
Activities in Scope for Release & Deployment Support Simphony 18.2 Upgrade Support Activities
- Nightly deployment validation North America/Canada company owned stores
- Monitoring of deployments using Marimba and perform remediation based on SOPs
- Support software deployments overnight
- Triage failures and verify that endpoints have successfully installed the software based on compliance report before store opening on following day
- Troubleshoot deployment failure issues through SOPs with by calling the stores to resolve the issue as required
- Communicate issue resolution to release and deployment teams
- Perform maintenance and system configuration support for the endpoints that are part of deployment
- Release/Deployment resources supports calling store using AWS Connect or any other tool to fix any ongoing release/deployment related issues
POS Support Analyst with Kaseya Experience - Remote in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.