POS & Credit Card Tech Support/Installation TechnicianWe are seeking a skilled and customer-focused POS & Credit Card Tech Support/Installation Technician to support retail clients, including Beauty Supply stores, and specialty retailers. This role is responsible for installing, troubleshooting, and maintaining POS systems and payment processing equipment.Key Responsibilities1. Technical Support & InstallationInstall and configure POS systems (hardware & software)Troubleshoot POS software, printers, scanners, and cash drawersDiagnoses and resolve network connectivity issuesProvide remote and on-site technical supportPerform system upgrades and updates POS/Credit Card System.2. Payment Processing SupportSet up and configure credit card terminalsSupport EMV, contactless, and mobile payment devicesTroubleshoot payment gateway and processor connectivity issuesAssist merchants with chargeback-related inquiries (technical aspect)Coordinate with payment processors when necessary3. System MaintenancePerform routine system checks and preventative maintenanceEnsure data backup and recovery processes are functioningMaintain documentation of service tickets and issue resolutions4. Customer ServiceProvide professional, friendly support to store owners and staffTrain clients on basic POS operation and troubleshootingRespond promptly to service calls and support requests5.
QualificationsMin. 3 years of experience in POS or IT support, Installation.Basic understanding POS System & payment processing systemsKnowledge of networking (TCP/IP, routers, Wi-Fi configuration)Familiarity with Android-based POS systemsStrong troubleshooting and problem-solving skillsExcellent communication skillsValid driver's license (if field service required)Preferred SkillsExperience with retail POS systemsExperience with EMV terminalsUnderstanding of PCI compliance basicsExperience with remote support tools (TeamViewer, AnyDesk, etc.)CompTIA + or similar certification is a plusBilingual in English and Korean required.The anticipated compensation range is 57,000.00 - 79,567.00 USD Annual. Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors.Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the "Company") is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.