Portfolio Lead – Director

• Partner with discipline areas to support client marketing strategy, developing an understanding of brand-consumer dynamics that drive client growth
• Serve as a messaging subject matter resource, applying channel best practices and executional expertise across assigned programs
• Ensure all internal teams and partner agencies have the information needed to successfully execute their responsibilities
• Communicate consultatively with team members across project management, technical, and marketing disciplines
• Build and maintain effective working relationships with day-to-day client contacts and internal partners, with growing exposure to senior client stakeholders under Director guidance
• Ensure that the client's performance objectives are met for their program while also overseeing completion of deliverables and adherence to timelines
• Partner with clients to clearly understand and define program goals, requirements, and success criteria
• Own the remediation process for client-facing incidents, including driving investigation efforts and formal root cause analysis
• Own and maintain the program plan across all participating organizations, ensuring it reflects current priorities and accurate milestone status
• Provide regular, proactive updates on program progress, risks, and milestone completions to internal and client stakeholders
• Participate in cross-functional planning with capabilities, account management, partner agencies, and the client to help identify and resolve issues and remove obstacles

Requirements

• 6-8+ years of experience in marketing program/project management or technology, with a focus on digital marketing program delivery
• Demonstrated ability to work collaboratively across teams while contributing to the growth and development of peers and junior team members
• Exceptional written and verbal communication skills, with experience presenting to clients and cross-functional stakeholders
• Highly organized with the ability to manage multiple priorities simultaneously without sacrificing quality or accuracy
• Able to bridge technical and non-technical audiences, translating complex requirements into clear, actionable direction for marketing and business partners
• Experience supporting or coordinating project or development teams across digital marketing programs
• Proven experience in client-facing or client management roles, with a demonstrated ability to build and maintain strong relationships and be viewed as a reliable day-to-day partner
• Bachelor's Degree required
• Extensive hands-on experience with one or more enterprise messaging platforms, including Salesforce Marketing Cloud/Next, Adobe Campaign/Journey Optimizer, or Braze required
• Willingness to travel up to 10–30% based on client and business needs.

Core Competencies

Demonstrates expertise in digital marketing program delivery and project management, with a strong focus on client relationship management and effective communication across technical and non-technical teams. Proficient in utilizing enterprise messaging platforms to drive marketing strategies and achieve program goals.

Highest-signal resume keywords

• Digital Marketing Program Delivery
• Client Relationship Management
• Enterprise Messaging Platforms
• Project Management
• Cross-Functional Collaboration

ATS Optimization Keywords

Hard Skills

• Marketing Program Management
• Digital Marketing
• Project Coordination
• Root Cause Analysis
• Program Planning

Soft Skills

• Exceptional Communication Skills
• Organizational Skills
• Collaborative Teamwork
• Relationship Building
• Problem Solving

Industry Keywords

• Brand-Consumer Dynamics
• Client Performance Objectives
• Messaging Best Practices
• Stakeholder Engagement
• Cross-Functional Planning

Tools & Technologies

• Salesforce Marketing Cloud
• Adobe Campaign
• Braze