Product Operations ManagerThe Product Operations Manager (POM) supports the day-to-day execution of the company's tour portfolio, ensuring smooth operations and a high-quality guest experience across all departures. This role is highly operational and detail-oriented, requiring coordination across vendors, internal teams, and Tour Directors/Guides. The POM is responsible for managing vendor inventory, vendor communication, and on-tour support, including real-time problem solving.Compensation: $65,000 - $75,000 plus $10,000 bonusKey Responsibilities:Support execution of guided tours across U.S., Canada, and international programs (Europe, Central & South America, Africa, Australia, etc.)Manage product inventory including booking, confirming, monitoring, and canceling vendor space.Communicate directly with vendors including hotels and motorcoach operators (primarily US/Canada)Ensure timely release of unused space in accordance with contracts.Communicate regularly with Tour Directors regarding tour details, questions, and on-tour needs.Prepare and distribute Tour Director itineraries/technicals with tour and flight details.Follow up post-tour on optionals, expenses, and reporting.Assist with guest situations requiring early departure (eg., medical issues)Help ensure a consistent, high-quality guest experience across all departures.Work closely with Sales, Air and Operations teams to support tour execution.Qualifications:Experience in travel, tour operations, or a related field.Strong knowledge of guided travel/tour products.Excellent communication and organizational skills.High attention to detail and ability to manage multiple priorities.Strong computer skills (excel and operational systems preferred).Willingness to work extended hours (40+) during peak seasons (salaried role)Problem-solving mindset.