PMS Support Engineer

Overview

Senior Recruiting Consultant at Forbes Technical Consulting. Property Management Suite (PMS) Support Specialist | Remote | Global Hospitality Technology.

Duration: 6+ months (with potential to extend). Location: 100% Remote (US based with occasional travel up to 4 weeks per year for meetings, workshops, or on-site support).

We’re seeking a Property Management Suite (PMS) Support Specialist to join a global hospitality technology team providing advanced operational and functional support for Opera Cloud PMS and related systems. This role sits within a Level 3 Application Support Team, focused on maintaining global system standards, ensuring smooth hotel operations, and collaborating with internal teams and external vendors. The ideal candidate will be a proactive problem-solver with deep Opera PMS expertise and strong hospitality operations experience.

Responsibilities

• Provide high-level operational and functional support for Opera v5, Opera Cloud, Colleague Advantage, and FreedomPay systems.
• Investigate, troubleshoot, and resolve complex issues escalated to Level 3 support.
• Ensure timely incident resolution in line with service-level expectations.
• Maintain adherence to brand and system configuration standards.
• Partner with hotel operations, deployment teams, and external vendors to ensure consistent system performance.
• Evaluate system configurations and enhancements to support a consistent guest and colleague experience.
• Support system projects, beta testing, and post-installation activities.
• Maintain documentation, configuration guides, and training materials for hotel teams globally.

Required Qualifications

• 5+ years of experience in hospitality operations (Front Office, Housekeeping, Guest Services, or Reservations).
• 3+ years of hands-on Opera PMS experience (front-end and configuration).
• Strong analytical, troubleshooting, and communication skills.
• Experience working with ticketing or case management systems.
• Ability to work independently, manage priorities across time zones, and communicate effectively with diverse teams.
• Experience developing and delivering system training.

Preferred Skills

• Experience with RESERVE CRS, SynXis, or credit card processing platforms.
• Prior experience providing remote support or application consulting for global hospitality systems.
• Familiarity with system integrations, data flow, and API connectivity.
• Participation in UAT, regression testing, or change control environments.

Education

• Bachelor’s degree in Hospitality Management, Information Systems, Computer Science, Business Administration, or a related field.
• Equivalent professional experience in hospitality technology will also be considered.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology
• Industries
• Hospitality