The PM Intern works with the SOC & ISO team to support certification projects, manage timelines, and coordinate with customers and internal teams in a fully remote environment.
The PM Intern works directly with the SOC & ISO Team reporting to the SOC Project Manager. This position facilitates on-time certification of SOC 1, 2 and 3 Attestations as well as SSPA for customers, as well as forecasts anticipating needs for the foreseeable future. The PM Intern is responsible for clear and pro-active communication with customers and internal teams to make compliance effortless for our customers as part of the PM team specifically for SOC.
Key Responsibilities
- Works with the Project Manager on:
- Defines and tracks milestones based on the customers certification and other deliverable dates.
- Works with various internal teams to support and help prioritise deliverables to the customer.
- Schedules and facilitates kick-off calls for new customers to reflect an excellent first impression of the company.
- Schedules and facilitates recurring calls with customers during the project.
- Executes standardized project management plans and processes.
- Identifies and highlights any risks or stoppage during the project lifecycle and notifies the customer with a direction to resolve.
- Identifies and escalates all internal issues or delays that may affect the project timelines.
- Ensures weekly/bi-weekly project statuses are sent out with appropriate updates and progress.
- Creates support tickets for the benefit of the team and for the customers.
- This position is 100% remote with expectation of professional work environment.
Qualification and Skills
Experience:
- 1-2 years in Project Management or Customer Service.
- Previous experience of customer communication and interaction.
Qualification:
Skills:
- Strong customer engagement skills and understanding of project management concepts.
- Excellent written and verbal communication skills.
- Strong knowledge of the English language.
- Proactiveness towards anticipating and resolving risks and delays.
- Excellent problem-solving skills. Must be detail oriented and analytical.
- Strong organisational and time-management skills.