Plumbing Specialist Salesperson
The Plumbing Specialist Salesperson at Ace Hardware combines expertise in plumbing with a passion for sales to provide exceptional customer service and drive business growth. This role involves assisting customers with plumbing product selection, offering expert advice, and ensuring a high level of satisfaction throughout the sales process. The ideal candidate will have a strong background in plumbing, excellent communication skills, and a proven track record in sales.
Key Responsibilities:
- Customer Consultation: Engage with customers to understand their plumbing needs and provide tailored recommendations on products and solutions.
- Product Knowledge: Demonstrate in-depth knowledge of plumbing products, including pipes, fixtures, fittings, water heaters, and other related items. Stay updated on industry trends and new products.
- Sales Execution: Drive sales by effectively presenting and upselling plumbing products, addressing customer inquiries, and converting leads into purchases.
- Service and Support: Provide expert advice and troubleshooting support to customers, helping them make informed decisions and resolve any issues they may encounter.
- Inventory Management: Monitor stock levels, manage product displays, and ensure that the store is well-stocked with popular and high demand plumbing items.
- Training and Development: Assist in training new sales associates on plumbing products and sales techniques, contributing to a knowledgeable and effective team.
- Customer Follow-Up: Follow up with customers post-purchase to ensure satisfaction, address any concerns, and build long-term relationships.
Qualifications:
- Experience: Preferred proven experience in plumbing or a related field, with a strong understanding of plumbing systems and components. Prior sales experience, particularly in a retail or hardware setting, is highly desirable. Must be available to work weekends. We are willing to train.
- Skills:
- Excellent communication and interpersonal skills.
- Strong sales skills with a customer-focused approach.
- In-depth knowledge of plumbing products and industry trends.
- Ability to troubleshoot plumbing-related issues and provide solutions.
- Proficiency in using point-of-sale systems and basic computer applications.
- Physical Requirements:
- Ability to lift and carry plumbing products and materials.
- Capable of standing for extended periods and working in a retail environment.
- Work Environment:
- Primarily works in a retail or showroom setting
- May involve evening or weekend hours based on store needs and customer availability.
- Benefits:
- Competitive salary with incentive pay.
- Comprehensive medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Employee discounts on products.
- How to Apply:
Interested candidates should submit their resume and cover letter or application.