PLM Support Engineer – 3DEXPERIENCE PLM
Location: (Remote)
We are seeking a highly skilled PLM Support Engineer to provide end-user support and maintenance for Dassault Systèmes' 3DEXPERIENCE PLM platform (2023x and above). This role involves managing PLM integrations with SAP and other boundary systems, supporting both production and non-production environments, and ensuring seamless operation through incident management, service requests, and development activities. The ideal candidate should have expertise in CAA/EKL, Java/server-side development, and a solid understanding of PLM support services.
Key Responsibilities:
- End-User Support: Provide hands-on support for Dassault Systèmes' 3DEXPERIENCE PLM platform (2023x and above), assisting users with technical issues and platform navigation.
- PLM Integration Management: Maintain and troubleshoot integrations between PLM and boundary systems (SAP and 4 in-house applications).
- Environment Maintenance: Oversee Production and Non-Production environments (SIT, QA, six DEV instances), including periodic data refreshes from production.
- Support Coverage: Provide 16X5 support coverage with on-call availability during weekends and holidays, ensuring overlapping support across IST, UK, EST, CST, and PST time zones.
- Incident & Service Management:
- Handle tickets related to PLM issues, including Incidents, Service Requests, and IECMs (PLM-downstream integration issues).
- Manage JIRA tickets for PLM infrastructure support.
- PLM Development & Enhancements:
- Deliver development efforts based on story points (each equivalent to 8-10 hours) per month.
- Work on CAA/EKL and/or Java/server-side development tasks to enhance platform functionality.
- Continuous Improvement: Identify and implement optimizations to improve system performance, stability, and user experience.
PLM Support Engineer in Remote at Unknown Company
This position is listed as full time and able to be worked remotely.