PLM Applications Support Engineer

Roles & Responsibilities

• Provide L2/L3 support for 3DEXPERIENCE and ENOVIA PLM applications.

• Troubleshoot and resolve application, integration, performance, and system issues.

• Support integrations between ERP, SolidWorks, CATIA V6, and 3DEXPERIENCE platforms.

• Perform root-cause analysis and implement permanent solutions for recurring issues.

• Analyze and resolve MS SQL performance issues , including database slowness, locking, and data-related problems.

• Support Windows Server environments hosting PLM applications.

• Develop, maintain, and troubleshoot custom solutions using Java and JSP .

• Support DSLS (Dassault Systèmes License Server) , including licensing and connectivity issues.

• Collaborate with business stakeholders and technical teams to understand requirements and deliver effective solutions.

• Support application upgrades, enhancements, testing, releases, and deployments .

• Maintain technical documentation, support procedures, and knowledge articles.

• Follow established ITIL, incident, problem, and change-management processes .

• Identify opportunities for automation, optimization, and continuous improvement of PLM applications.

• Provide technical guidance and contribute to knowledge sharing across support teams.

Required Qualifications & Skills

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related technology discipline .

• 6+ years of relevant experience in PLM, enterprise application support, or related IT environments.

• 4+ years of hands-on experience with:

• ENOVIA / 3DEXPERIENCE

• ERP, SolidWorks, and CATIA V6 integrations

• Java / JSP

• Windows Server Administration

• Strong working knowledge of 3DEXPERIENCE and CATIA V6 .

• Good knowledge of MS SQL for performance troubleshooting, database locking, and data analysis.

• Knowledge of DSLS / Dassault Systèmes licensing .

• Experience in L2/L3 application support, incident management, troubleshooting, and root-cause analysis .

Preferred Skills & Competencies

• Strong analytical, troubleshooting, and problem-solving abilities.

• Excellent communication and stakeholder-management skills.

• Customer-focused and service-oriented approach.

• Ability to work independently, prioritize tasks, and manage multiple issues effectively.

• Ability to learn new technologies and adapt to changing business requirements.

• Experience in requirements gathering, functional analysis, and translating business needs into technical solutions .

• Ability to collaborate effectively with cross-functional, geographically distributed, and global teams .

• Strong ownership, accountability, and commitment to service quality.

• Experience working in an ITIL-based application support environment is preferred.