PLC and Controls Engineer

Overview: Primarily responsible for various service and support functions around the clock across multiple client accounts. This role typically involves implementation, maintenance, and enhancement of control systems to ensure 24/7 facilities operations. A secondary responsibility is to support project teams designing and implementing customer building automation projects. Overview: Service and Support * Perform regular inspections, maintenance, and software updates of control systems * Identify and address system malfunctions or inefficiencies promptly * Implement system upgrades and enhancements to improve efficiency and performance * Continuously monitor service and support channels, including phone lines, email, chat, and ticketing systems * Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends * Respond to incidents, outages, and service disruptions promptly * Manage shift schedules and workload distribution to meet service demands and effectively ensure 24/7 coverage * Act as a point of contact for escalated issues and complex customer inquiries * Collaborate with technical teams to resolve critical incidents quickly and efficiently * Develop incident response protocols and ensure they are followed Instrumentation & Electrical Design * Create instrument lists by examining P&ID drawings * Compile submittal and procurement documentation for controls and instrument hardware * Provide technical support for panel fabrication technicians * Inspect completed control enclosures System Design and Configuration * Participate in customer design review meetings * Assemble development system using project hardware and computers * Configure user interface and HMI screens * Configure DDC, PLC and/or DCS control algorithms * Draft system documentation from templates * Assist is customer demonstrations and acceptance testing * Configure networks to interface with equipment. Onsite System Startup * Works in a supervised role and/or with a team at a customer site * Install project software and configuration onto site systems * Participate in point-to-point loop checks * Perform instrumentation and software calibration and tuning * Participate in functional tests of all systems * Troubleshoot installation discrepancies * Program field modifications as required * Assist with developing commissioning test plans and documentation updates/redlines * Assist with developing training documentation/presentation on operations and maintenance of system Working Conditions * Requires on-call rotation to address critical system issues outside regular working hours. * During on-call rotation assignment, will need to be available 24/7. Out of on-call rotation required to work from Monday to Thursday regular working hours the week after an on-call rotation week. The remaining weeks of the month will work from Monday to Friday regular working hours. * The role requires travel to different facilities for installation, maintenance, or troubleshooting. * May include working in shifts, including nights, weekends, and holidays. Qualifications: * Proven track record as a Service Specialist and experience in service and support operations in a 24/7 environment. * Associate's Degree in approved mechanical or electrical program, or proper background as determined by interview Technical Experience (One or more of the following technologies) * Controls Experience: Tridium: Niagara N4 * Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers * Johnson Controls: Facility Explorer or Metasys controllers * Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight * Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS * Other useful technologies include: Scripting languages (VBA, Python, etc.) * Knowledge of Kepware OPC server, ThinManager, VMware is preferred. HVAC Experience Preferred: * Basic understanding of HVAC systems in large building automation systems. * Understanding of sequence of operations and P&IDs for HVAC and plant utilities. * Experience with functional testing, including the ability to create, maintain, and execute test plans. * Experience with specifying instrumentation and control valves for HVAC systems.