Join Our Highly Visible Platform Operations Team
The Akamai Defense team works across Akamai's technology stack. We strive to build and operate custom world-class systems and services for our Public Sector customers. Our Network Operations Command Center (NOCC) manages, monitors, and maintains Akamai's remote servers and network infrastructure.
In this role, you will be continuously challenged to learn and apply new skills and knowledge. You will work with innovative technologies to contribute meaningfully to the organization as part of the team providing 24x7, 365 coverage for worldwide services.
As a Platform Operations Engineer II, you will be responsible for:
- Monitoring, troubleshooting, and correcting emerging platform problems through an alert driven workflow, emails, and phone calls
- Collaborating with Engineers, System Architects, Infrastructure Vendors, and Customers to isolate problems, achieve resolution, and improve the operational stability of the platform
- Updating and patching system software components and configurations
- Documenting work performed in the trouble ticketing system for communication and review/learning purposes clearly and effectively
- Developing and maintaining documentation, procedures and tools
To be successful in this role you will:
- Have 5 years of experience and a Bachelor's degree or its equivalent work experience
- Demonstrate experience administering UNIX-based operating systems
- Demonstrate experience working with fault detection, troubleshooting, trouble ticketing, escalation, and other related operational concepts and processes
- Be able to understand and write SQL queries and show understanding of the following protocols: TCP/IP, DNS, NTP, and HTTP
- Have excellent interpersonal and communication skills, high level of attention to detail, excellent timeliness and dependability
- Have an active Secret security clearance
- Demonstrate the ability to work independently, exercise sound judgment, and take ownership of issues through resolution
- Be able to work onsite Monday through Friday at our Cambridge, MA office
At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
- Cloud and Edge: Running apps closer to users for instant performance.
- Security: Neutralizing threats before they ever reach your data.
- Content Delivery: Scaling the world's biggest moments without a glitch.
- AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $77,500 - $139,500/year; a candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.