We are looking for a highly organized, detail-oriented, and proactive Platform Growth Associate to ensure the smooth, timely, and compliant delivery of content, promotional assets, creator communications and user-facing features across the CANVAS platform
This role is critical to maintaining the platform’s daily health, supporting key business initiatives, and enabling a seamless experience for our millions of readers and creators
Responsibilities
- Manage the end-to-day operational lifecycle of series including; review, curation, and scheduling of CANVAS Series
- Operate and maintain content management and scheduling tools to ensure all events, content releases, and feature rollouts are executed accurately and on time
- Enforce Brand Safety guidelines and content policies for all assets and series published on the platform, coordinating closely with Trust & Safety and Legal teams
- Collaborate cross-functionally with Marketing, and Product teams for platform feature announcements
- Draft, review, localize and schedule Creator engagement communications, including copywriting for notices, newsletters, and social activations
- Keep up with European trends/viral content so that it can be adapted to WEBTOON CANVAS Social channels
- Work on a global scale to assist with Virtual events that are creator and education focused
- Act as a key operational liaison between global and local teams, ensuring consistent processes and clear communication across multiple time zones
Benefits
- Full health benefits
- Career development & Mentorship opportunities
- RRSP matching
- Generous parental Leave top-up
- Flexible hours
- Regular hackathons
- Healthy snacks & drinks
- Your choice of hardware
- Monthly work-from-home allowance
- Beautiful offices in Toronto and Halifax
- Easy access to transit
Qualifications
- 2+ years of experience in a digital operations, content operations, web/mobile platform operations, or digital media role
- Strong attention to detail, organizational, and project management skills, with a proven ability to work with global teams across a variety of time zones
- Experience working with Content Management Systems (CMS) or scheduling tools in a publishing or platform environment
- Bilingual fluency in German Required
- High level of proficiency with collaboration and project management tools (e.g., Google Workspace, Airtable)
- Excellent written and verbal communication skills, with proven experience in professional copywriting/copyediting for user-facing content (e.g., push notifications, banners)
- A quick learner who can rapidly adapt to new processes and software tools
- Practical knowledge of storytelling, digital comics, webcomics, or the webnovel/entertainment industry
- Strong proficiency with technology: Experience using Airtable, MS Office (Excel), Photoshop, Illustrator, etc
- Experience with user retention and monetization strategies (Lifecycle Management, CRM)
- Familiarity with data analysis tools or comfort with generating basic reports on operational performance