Oracle Pl/Sql Developer / System Management AnalystRemote/ Horsham PAC2H roleJob Responsibilities:• Understand data model and business processes• Analyze data discrepancies due to batch abruption or entered through a hosted application• Work with business to understand data discrepancy and build database scripts to get the data corrected as required• Monitor the environment's health, and drive improvements to enhance availability and performance• Utilize strong technical aptitude daily with experience in SFTP, Batch Execution (TWS), Oracle / SQL Databases, UNIX / Linux Operating systems, Service Based Architecture, Monitoring• Identify and remediate failed batch and real-time processing events• Manage critical incident call support (24x7)• Drive technical team members to restore services in an expedited manner• Take a lead role in technical problem solving• Demonstrate a strong understanding of issues, including in-depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SMEs as needed to drive incident and problem management• Ensure overall organizational support goals are met (i.e. SLA, incident/problem reduction, application availability)• Coordinate root cause analysis efforts for permanent resolution on all incidents• Identify opportunities for automation and operational efficiencies• Ensure support readiness prior to the deployment of any change to the production environment• Customer service orientation is a key to success - on a daily basis, you will collaborate with internal business partners, engineering teams and other technology professionals• Create and share technical knowledge documentation• Provide release support for code deployments• Ability to adapt both written and oral communications to a variety of different audiences• Ability to work independently and as part of a team to complete assigned tasks• Mentor junior team members - providing training and technical direction as needed.