Pinter/MFD Field Service Technician

Field Service Technician

Location: Cleveland, OH

Job Type: Hourly Consultant

Hours: 8 hour day M-F

Pay: $26.81

Experience: 2 - 5 years' experience in servicing printers, hard copy devices, or imaging products preferred. Strong electro-mechanical aptitude. Excellent driving record. Sound administrative & computer skills. Microsoft Office Suites is desirable. Experience and detailed knowledge of Lexmark printers desirable.

Essential Functions

• Installs, operates, maintains, repairs, and modifies equipment.
• Conducts technical analysis of product implementations, modifications, and enhancements to product in accordance with specific customer specifications and implementations.
• Troubleshoots technical problems and issues, determines technical solutions in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinate product solution.
• Assess product needs in accordance with customer specifications.
• Conducts technical training and product briefing with customers, vendors, and company representatives.
• Acts as local on-site representative to customer's organization.
• Responsible for the overall remedial and scheduled service for customer devices under contract.
• Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.
• Delivery and installation of printer supplies, maintains, repairs equipment.

Responsibilities

• Work within multiple systems to accept and respond to dispatched service and supply calls within Customer SLA commitments.
• Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical, and print quality specifications.
• Effectively schedule calls to manage SLA requirements across assigned activities.
• Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status, and closure.
• Assist customer with any reported issues or questions on customer products.
• Train Customer on appropriate usage of customer products & features.
• Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
• Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts return and tracking.
• Manage local part inventory and ensure accurate tracking of inventory levels and transactions.
• Provide Meter Reads on Devices as needed.
• Present a positive image through proper attire, communication skills and personal grooming.

Skills: Ability to frequently and properly lift up to 60 pounds. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.