Description
Purpose
* Drive ancillary revenue through pickleball programming and experience.
* Act as an ambassador for the club, fostering relationships with all members.
* Ensure alignment with company culture and values while upholding the integrity of the pickleball experience.
* Oversee the organization and execution of internal and external events, tournaments, and social offerings.
Product
* Deliver industry‑leading pickleball programs, leagues, clinics, and events tailored to all skill levels.
* Ensure facilities, equipment, and resources meet the highest standards for functionality and presentation.
* Utilize customer feedback to refine programs and improve satisfaction scores.
* Promote active participation and engagement through strategic marketing and communications.
Process
* Coordinate the onboarding process for all new members, ensuring they are placed in the right programs and set on a path for success and engagement.
* Promote and sell programming to members through targeted marketing efforts, direct interactions, and active participation in club activities.
* Coordinate program schedules, ensuring alignment with member needs & facility capacity and conduct regular evaluations of programming to ensure alignment with community trends and interests.
* Actively connect with members before, during, and after events to gain valuable insights, foster relationships, and stay attuned to the member's needs and experiences.
Performance
* Deliver a pickleball experience that exceeds customer expectations and drives loyalty.
* Drive membership growth and retention through innovative programming and exceptional customer service.
* Set and achieve measurable KPIs, including program participation rates, member retention, and revenue growth.
* Continuously assess and optimize the impact of programming on club success.
People
* Work directly with a team of pickleball professionals and support staff.
* Foster a culture of respect, empowerment, and accountability among team members.
* Build and sustain positive relationships with members, coaches, and key partners.
* Mentor coaches and staff to deliver exceptional customer experiences and drive program success.
Requirements
Ideal Attributes
* Bachelor's degree in business administration, marketing, sports management, or a related field.
* 2-4 years of experience in sales or membership management, preferably within the pickleball, fitness, or hospitality industry.
* Proven track record of meeting or exceeding sales targets and driving revenue growth.
* Excellent communication and interpersonal skills, with the ability to engage and motivate potential members.
* Strong organizational skills with the ability to manage multiple projects simultaneously.
* Passion for pickleball and a commitment to promoting its growth and development.
* Proficiency in CRM software and other sales tools.
PHYSCIAL REQUIREMENTS
* Ability to stand for extended periods and lift up to 50 pounds.
* Must be able to move quickly around the facility to assist members and guests.
#J-18808-Ljbffr
Purpose
* Drive ancillary revenue through pickleball programming and experience.
* Act as an ambassador for the club, fostering relationships with all members.
* Ensure alignment with company culture and values while upholding the integrity of the pickleball experience.
* Oversee the organization and execution of internal and external events, tournaments, and social offerings.
Product
* Deliver industry‑leading pickleball programs, leagues, clinics, and events tailored to all skill levels.
* Ensure facilities, equipment, and resources meet the highest standards for functionality and presentation.
* Utilize customer feedback to refine programs and improve satisfaction scores.
* Promote active participation and engagement through strategic marketing and communications.
Process
* Coordinate the onboarding process for all new members, ensuring they are placed in the right programs and set on a path for success and engagement.
* Promote and sell programming to members through targeted marketing efforts, direct interactions, and active participation in club activities.
* Coordinate program schedules, ensuring alignment with member needs & facility capacity and conduct regular evaluations of programming to ensure alignment with community trends and interests.
* Actively connect with members before, during, and after events to gain valuable insights, foster relationships, and stay attuned to the member's needs and experiences.
Performance
* Deliver a pickleball experience that exceeds customer expectations and drives loyalty.
* Drive membership growth and retention through innovative programming and exceptional customer service.
* Set and achieve measurable KPIs, including program participation rates, member retention, and revenue growth.
* Continuously assess and optimize the impact of programming on club success.
People
* Work directly with a team of pickleball professionals and support staff.
* Foster a culture of respect, empowerment, and accountability among team members.
* Build and sustain positive relationships with members, coaches, and key partners.
* Mentor coaches and staff to deliver exceptional customer experiences and drive program success.
Requirements
Ideal Attributes
* Bachelor's degree in business administration, marketing, sports management, or a related field.
* 2-4 years of experience in sales or membership management, preferably within the pickleball, fitness, or hospitality industry.
* Proven track record of meeting or exceeding sales targets and driving revenue growth.
* Excellent communication and interpersonal skills, with the ability to engage and motivate potential members.
* Strong organizational skills with the ability to manage multiple projects simultaneously.
* Passion for pickleball and a commitment to promoting its growth and development.
* Proficiency in CRM software and other sales tools.
PHYSCIAL REQUIREMENTS
* Ability to stand for extended periods and lift up to 50 pounds.
* Must be able to move quickly around the facility to assist members and guests.
#J-18808-Ljbffr
Pickleball Experience Manager in gilbert at Unknown Company
This position is listed as full time and onsite.