Provide personalized care and service consistently demonstrating the I CARE values: integrity, compassion, accountability, respect, and excellence.
Practice the Caring and Serving Model.
Deliver personalized service using Houston Methodist Service Standards.
Provide exceptional patient/customer experiences by always using positive language (AIDET, Managing Up, Key Words).
Intentionally collaborate with other healthcare professionals to ensure strong communication, ease of access to information, and seamless patient experience.
Involve patients in shift/handoff reports by enabling their participation in their plan of care when applicable.
Actively support the organization’s vision, fulfill the mission, and abide by the I CARE values.
Clinical Responsibilities
Coordinate appropriate, timely patient care between health care providers and ancillary clinicians under a physician license, focusing on identified expected unit/optimal outcomes for defined patient populations.
Collaborate with interdisciplinary teams to manage/coordinate patient care and promptly respond to patient questions/issues, providing assistance for emergencies as needed.
Perform independent or delegated functions under physician license, such as diagnosis, use of prescriptive authority, and treatment according to practice guidelines, protocols, and/or standing orders.
Review medications and test reports, respond to critical test results, and advise on corrective actions.
Conduct comprehensive health assessments (initial, ongoing, discharge), identify normal/abnormal health characteristics, develop plan of care, initiate appropriate interventions, and evaluate outcomes on defined patient populations.
Perform quality and safe diagnostic, surgical, and/or therapeutic procedures necessary for defined patient populations.
Assist the inter‑professional health care team in the development and implementation of protocols to ensure patient safety, and lead improvements in patient safety processes.
Adapt patient/family communication, advocate on their behalf to identify and resolve clinical and ethical concerns.
Leadership, Teaching & Advocacy
Demonstrate leadership as a clinical resource, inter‑professional consultant, and patient advocate; participate in rounding independently or with physicians/surgeons and attend interdisciplinary rounds.
Collaborate to foster healthy relationships, act as a role model, and coach staff in effective verbal, non‑verbal, and written communication.
Serve as first call for hospital staff and as preceptor for Physician Assistant students and medical residents, where appropriate.
Communicate organizational information and aspects of administrative and clinical practice respectfully and positively; advocate for workload balance, promote positive behaviors, and use peer‑to‑peer accountability to improve department scores for employee engagement.
Performance & Financial Management
Perform accurate and timely documentation in medical records, including diagnosis and CPT coding.
Implement department strategies to achieve financial targets and mentor others through timely documentation, decreasing length of stay, optimizing efficiency, and other area‑specific metrics.
Project awareness and understanding of resource allocation based on patient needs and staff expertise.
Innovation & Professional Development
Identify and implement innovative solutions to improve patient care or department operations, including participation in departmental/hospital projects or committees.
Provide education through research, presentations, and publications; expand knowledge of staff and coach them to grow; maintain and update the My Development Plan.
Qualifications
Education: Bachelor’s degree and graduate from an accredited Physician Assistant program accredited by the National Commission on Certification of Physician Assistants.
Work Experience: One year of clinical experience.
Licenses and Certifications (Required): PA State Licensure by the Texas Board of Physician Assistants; PA‑C (NCCPA) certification; BLS (AHA); ACLS (AHA); DEA Narcotics License (6 months).
Knowledge, Skills & Abilities
Demonstrated skills and competencies necessary to safely perform assigned job duties.
Proficient in speaking, reading, and writing English.
Effective communication with patients, physicians, families, and coworkers, applying positive language principles.
Use of critical thinking and clinical judgment to work autonomously within board guidelines.
Accountability for healthcare outcomes.
Therapeutic communication to establish relationships for collaborative care planning.
Strong organizational and problem‑solving skills to manage multiple tasks.
Judgment in interactions with physicians, team, patients, and families.
Proficient time‑management skills.
Work Attire
Uniform: No
Scrubs: Yes
Business Professional: Yes
Other department approved: Yes
On‑Call
Yes
Travel
May require travel within the Houston Metropolitan area.
May require travel outside the Houston Metropolitan area.