Position Summary:
Performs a variety of functions in central processing, laboratory office and clinical areas including phlebotomy, patient registration, specimen receipt and processing, order entry, telephone inquiries and other duties as assigned.
Responsibilities:
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Phlebotomy
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Register patients as required
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Order appropriate laboratory testing as requested by providers
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Receive specimens individually or by batch into the LIS
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Batch specimens to secondary locations as required
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Process specimens for both in-house and reference laboratory testing according to testing requirements
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Ensure specimens are collected, stored and processed according to testing requirements
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Cancel and request new samples when integrity is compromised
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Deliver specimens to appropriate area of the laboratory to ensure testing is performed in a timely manner
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Load specimens onto the laboratory track system as required, ensuring sample integrity throughout the process
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Perform add-on testing as requested ensuring appropriate specimen requirements are followed
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Ensure patient/specimen identity by confirmation of two identifiers throughout all steps of collection, aliquoting and processing of specimens
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Demonstrate knowledge of specimen priorities and the ability to prioritize appropriately
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Clarify all unclear orders prior to collection or processing
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Answer telephone according to Laboratory policy, take and relay messages accurately to the appropriate person
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Assist callers with questions or direct them to appropriate resource
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Fax patient results according to laboratory policy
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Provide excellent customer service to patients, physicians and other healthcare providers
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Effectively communicate information and instructions regarding tests and specimen collection to patients and/or family members, physicians, other healthcare providers in a respectful manner
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Communicate issues or significant events to both management and incoming shifts
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Follow up on events with patients and/or healthcare providers and document appropriately
High School Education or equivalent required. Lab Assistant, Phlebotomy (ASCP) or Medical Assistant certification preferred but not required.