Providing payment assistance solutions remotely, the full-time Pharmacy Technician Support will field requests related to card activation, program eligibility, and troubleshooting submission rejections while working from home. Key responsibilities Provide initial support for customer requests via telephone, email, and fax Quickly assess user issues and deliver first-level support for problem resolution Document resolutions and escalate unresolved issues to the appropriate area Required qualifications High School Diploma or equivalent Pharmacy Technician experience required HIPAA certified Call center experience required (3+ years preferred) Bi-lingual (English/Spanish) is a plus