Pharmacy Technician

The Pharmacy Technician is responsible for placing outbound calls to physician offices to obtain verbal authorization for prescription refill renewals when previous outreach attempts have not received a response. This role supports continuity of patient care by ensuring refill requests are addressed in a timely and compliant manner while maintaining professionalism and accuracy in all communications.
Required Skills and Qualifications
Strong verbal communication and professional phone etiquette.
Ability to speak confidently with physician office staff and healthcare professionals.
Basic computer proficiency and ability to navigate multiple systems simultaneously.
Strong attention to detail and accurate documentation skills.
Ability to manage repetitive tasks while maintaining quality and focus.
Ability to set up computer, vpn and other applcaiton at home
Ability to work independently and as part of a team.
Preferred Qualifications
Previous experience in a call center, healthcare, pharmacy, or customer service environment.
Familiarity with prescription refill processes and medical office workflows.
Knowledge of HIPAA regulations and patient confidentiality requirements.
Performance Expectations
Meet established productivity goals for outbound call volume.
Maintain accurate and complete documentation of all interactions.
Demonstrate professionalism and courtesy during all provider office interactions.
Adhere to quality, compliance, and attendance standards.
Support team goals related to turnaround times and refill authorization completion rates
Working Conditions
Primarily sedentary work performed in a remote call-center environment.
Extensive telephone and computer use throughout the workday.
High-volume outbound calling environment requiring sustained focus and attention to detail.
WFH Expectations include
Workspace must be in a room with a lock
Workspace must be free of outside noise
Potential candidate should ensure any children or other caretaking requirements are managed during shift
Experience Requirement
Minimum 1 year of relevant experience required .
Certification / Licensure
Pharmacy Technician certification or licensure is NOT required.
Certification/licensure is preferred but not a mandatory qualification.
High-Volume Healthcare Call Center Experience
Experience handling a fast-paced inbound call environment.
Healthcare customer service experience preferred .
Pharmacy Technician Knowledge
Understanding of pharmacy terminology, medication processes, and prior authorization workflows.
Pharmacy Technician experience required .
Documentation & Computer Proficiency
Ability to accurately document call activity, approvals, denials, and case information.
Comfortable navigating multiple systems simultaneously.
Remote Work Requirements
Must have hardwired internet connectivity (Wi-Fi only is not acceptable).
Candidates must provide an internet speed test during submission.
Strong basic computer skills are required.
Must be comfortable working on a computer throughout the workday.
Smartphone required to access and utilize the PING application.
Must have private workspace
Key Candidate Profile
1+ year Pharmacy Technician experience.
1+ year high-volume customer service/call center experience.
Strong communication skills.
Comfortable working in a structured, metric-driven environment.
Reliable attendance during the mandatory 7-week training period.
Education
Verifiable High School diploma or GED is required.
Notes:
Regular Schedule: M-F 9a-5: 30 PM TRAINING: M-F 8a-4: 30pm CST
Fully remote (never coming onsite)
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status