Pharmacy Technician Customer Service

Working remotely in a full-time capacity, the Customer Service Representative will assist healthcare providers and members with prescription and insurance inquiries, ensuring a positive and professional experience. Key responsibilities Answer inquiries regarding drug formularies, copays, deductibles, and prescription benefit coverage Assist network pharmacies with claims processing, eligibility checks, and securing prior authorizations Investigate and resolve complaints or coverage rejections, ensuring first-call resolution while adhering to HIPAA standards Required qualifications High school diploma or GED required; associate or bachelor's degree preferred 1-2 years of customer service experience in a healthcare or pharmacy setting preferred Experience handling insurance claims or medical billing preferred Active listening and problem-solving abilities State issued pharmacy technician registration preferred