Providing essential support to patients and healthcare professionals, the full-time remote Pharmacy Technician Call Center Rep will manage requests related to payment assistance solutions, including card activation and program eligibility, while documenting issues and escalating unresolved matters as necessary. Key responsibilities Field customer requests via telephone, email, and fax, offering initial support for problem resolution Document resolutions and escalate unresolved issues to the appropriate areas Recognize operational challenges and provide recommendations to management Required qualifications High School Diploma or equivalent Pharmacy Technician experience required HIPAA certification Call center experience required (3+ years preferred) Experience in medical claim processing is a plus