Pharmacy Technician Advocate

Engaging with clients and members through high-volume phone support, the fully remote Member Care Advocate will assist with inquiries, navigate prescription benefits, and troubleshoot claims issues while providing exceptional service. Key responsibilities Manage a high volume of inbound and outbound calls and emails from members, clients, and pharmacies Troubleshoot claim processing problems directly in the claims adjudication system Provide administrative support to Member Care leadership and other teams as needed Required qualifications Pharmacy Technician experience is strongly preferred Proven customer service experience, ideally in a call center or pharmacy setting Knowledge of prescription claims processing is highly helpful High School Diploma and/or college degree in a related field preferred Strong computer skills, including Microsoft Office applications