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Summary: The certified pharmacy technician specialist demonstrates a high level of expertise and skill specific to medication access, transitions of care, medication reconciliation, and process improvement. This pharmacy technician specialist has a high level of autonomy working directly with patients, clinical pharmacists, prescribers, payers, and other members of the healthcare team. This position will be a hybrid position with in-person work location in Morrisville or Raleigh.
This position qualifies for our Pharmacy Technician Incentive Program, which includes $1500 in commitment incentives spread over a two-year period. Payment is made after six months, one year, and two years of employment.
- Utilize electronic health record and commercial vendor software efficiently to facilitate medication access.
- Facilitate prior authorizations and medication access for clinic patients,
- Document and communicate findings to the patient, provider, and pharmacies in a timely and professional manner.
- Troubleshoot insurance coverage issues across commercial, Medicare/Medicaid, and Tricare plans, including formulary restrictions, step therapy, and tiered coverage.
- Manage and resolve pharmacy-related challenges such as copay card usage, early fill overrides, and insurance updates
- Educate providers and patients on insurance coverage, medication assistance programs, and pharmacy benefits through various communication channels (phone, email, MyChart, clinic visits).
- Collaborate with pharmacy manufacturer representatives to stay updated on medication access and authorization procedures.
- Track and manage renewal dates for manufacturer assistance program enrollments.
- Provide excellent customer service with strong attention to detail and communication skills.
- Assist in training new employees and pharmacy learners.
Other Information
Other information:
Education Requirements: None required as long as other position qualifications are met. Current enrollment in PharmD program if working as a registered pharmacy intern with NC Board of Pharmacy.
Licensure/Certification Requirements: Registration as a technician with the NC Board of Pharmacy unless enrolled in a PharmD program. If currently enrolled, an NCBOP Pharmacy Intern registration may be accepted. CPhT from PTCB or ExCPT from NHA unless enrolled in a PharmD program; if enrolled, this can be waived for the duration of the PharmD program.
Professional Experience Requirements: One year of pharmacy technician experience required.
Knowledge/Skills/and Abilities Requirements:
- Strong understanding of pharmacy benefits, formulary restrictions, step therapy, and tiered insurance coverage (commercial, Medicare/Medicaid, Tricare).
- Experience troubleshooting insurance issues and completing prior authorizations.
- Proficient in CoverMyMeds and EPIC (including Documentation, In-Basket, MyChart, and EPIC Chat messaging).
- Skilled in telecommunication tools such as virtual voicemail, MyChart, and email.
- Basic knowledge of cardiovascular and heart failure medications preferred.
- Prior retail pharmacy experience is a plus.
- Prior medical clinic or hospital experience is a plus
- Excellent organizational skills with the ability to manage multiple requests and prioritize urgent issues.
- Strong attention to detail and problem-solving abilities.
- Exceptional customer service and communication skills to interact effectively with patients and healthcare providers.
- Ability to work independently and collaboratively in a fast-paced clinical environment.
- Ability to work independently in a work from home environment.
Job Details
Legal Employer: NCHEALTH
Entity: UNC REX Healthcare
Organization Unit: Rex PharmacyMonitoring Program
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $20.74 - $29.52 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Raleigh
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.
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