Overseeing the performance of a multi-tiered pharmacy contact center operation, the full-time Senior Operations Manager, Pharmacy Services will manage Pharmacists and Pharmacy Technicians, ensuring service levels, quality, compliance, and participant experience are met while working remotely. Key Responsibilities Lead and manage daily operations of Pharmacist and Pharmacy Technician teams to meet service level and compliance targets Oversee workflow management across prescription transfers, verbal prescription intake, and escalated inquiries Monitor and report on key performance indicators, ensuring alignment with licensing and regulatory requirements Required Qualifications 5+ years of operations management experience in a contact center, pharmacy, or healthcare services environment Working knowledge of pharmacy benefit management (PBM) or retail/mail-order pharmacy operations Experience managing performance against service-level agreements and quality metrics Strong understanding of pharmacy licensing requirements and compliance tracking Bachelor's degree required; PharmD or BS in Pharmacy preferred