Pharmacy Operations Manager

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Responsibilities

• Accountable for performing day‑to‑day non‑clinical pharmacy operations and administrative activities; ensures efficient pharmacy workflow and a positive patient experience. Serves as a full‑time certified pharmacy technician.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions.
• Supervise pharmacy technicians and pharmacy cashiers under the supervision of a pharmacist, following company policies, laws, regulations, and business ethics.
• Make decisions regarding performance management, including discipline and termination.
• Train, coach and manage performance of pharmacy technicians. Lead scheduling and development of pharmacy technician personnel.
• Engage customers and patients by greeting them and offering assistance with products and services, resolving complaints and responding to requests in a timely manner to ensure a positive customer experience.
• Develop strong relationships with customers by anticipating needs and proactively offering services to provide the best experience possible when using the pharmacy.
• Assist pharmacist in patient care including registration, prescription data entry, preparation of medications, counting, and verification (where permitted).
• Complete patient and physician calls under pharmacist supervision (where permitted).
• Assist with healthcare service offerings such as administering vaccines, health screenings, and other services permitted by law.
• Delegate, direct and assign non‑clinical work in the pharmacy, ensuring tasks are completed on‑time and holding others accountable for efficient workflow.
• Prepare and file reports and records required by the company and various government agencies.
• Coordinate and organize the pharmacy daily schedule of activities; recommend allocation of pharmacy hours and ensure the pharmacy is clean, neat, orderly and stocked.
• Ensure compliance with business administrative activities and inventory management tasks that do not require pharmacist licensure; manage annual inventory preparation.
• Drive new technology/process roll‑out, champion change and engage the team around action planning.
• Ensure proper operation and maintenance of pharmacy equipment.
• Assist in record‑keeping and ensure security safeguards are in place.
• Adhere to Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription‑dispensing activities.
• Apply company asset‑protection techniques and report any concerns that would compromise pharmacy security.
• Communicate prescription errors to the accountable pharmacist and adhere to company policies on pharmacy errors and continuous quality improvement.
• Ensure accurate processing of insurance claims to resolve customer issues and prevent payment rejections; follow up with insurance companies and conduct or participate in 3rd‑party audits.
• Assist and support Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and coordinate off‑site immunization clinics and community events; build and sustain relationships with retail partnerships.
• Lead performance management of technicians, recommending discipline and termination, and ensuring compliance with state and federal laws.
• Hold technicians accountable for attendance and timeliness; maintain and improve pharmacy performance through engagement and action planning.
• Hire, onboard, train and schedule technicians; monitor timely completion of training.
• Identify gaps in pharmacy operations knowledge and provide targeted training or learning modules.
• Assist Pharmacy Manager in monitoring licensure, registration and certifications of pharmacy and team members.
• Ensure proper procedures for recruitment and training as required by company policy and local, state and federal laws.
• Maintain PTCB certification through designated training programs or state‑required certification/registration.
• Maintain and enhance knowledge and skills related to pharmacy and healthcare.
• Obtain necessary certifications, education credits and training, such as LTMP e‑modules as required by the company.
• Seek professional development by monitoring performance and soliciting constructive feedback; leverage Healthcare Supervisor as mentor and coach.
• Communicate with pharmacy team, relaying messages from support centers and key emails.
• Participate in key store/pharmacy meetings, including short check‑ins with the Store Manager.

Basic Qualifications

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations).

Preferred Qualifications

• Previous people‑management or leadership experience.
• Previous work experience with Walgreens and an Exceeding Expectation on last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

This information is provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour – $31.00 per hour. The final hourly salary within this range will depend on geography, skills, education, experience and other factors. This role will remain open until filled.

Salary Range

Hourly

Seniority level

Not Applicable

Employment type

Full-time

Job function

Management and Manufacturing

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