Connecting members to essential healthcare resources, the full-time Pharmacy Member Service Guide will conduct outbound calls and SMS to educate members on medication adherence and support programs while working remotely. Key responsibilities Conduct outbound outreach via phone and SMS to engage members in medication adherence and health support programs Build trust through empathetic conversations to identify and address barriers to care Enroll eligible members into relevant pharmacy and care support programs while coordinating with providers and internal teams Required qualifications 2+ years of experience in a high-volume customer-facing, outreach, or support role Strong verbal and written communication skills with the ability to explain complex information clearly Experience in a fast-paced, metrics-driven environment with a focus on outbound outreach Ability to manage multiple systems and workflows while adapting to changing priorities Demonstrated accountability and comfort receiving performance-based feedback