We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Purpose And Summary
At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team.
Responsibilities
- Living our purpose by managing and improving patient health through safe and appropriate dispensing, counseling, and immunizing practices
- Overseeing the pharmacy team during bench shifts, strengthening pharmacy performance measures through effective coaching and consistent follow‑up
- Supporting safe and accurate prescription fulfillment by following and directing the pharmacy team to follow pharmacy workflow procedures and utilizing the safety guardrails at every workstation
- Contributing to positive patient experiences by showing empathy, coaching the pharmacy team to demonstrate compassionate care, collaborating with the patient’s total health‑care team, and proactively resolving insurance and/or medication issues
- Proactively offering and delivering immunizations, identifying, engaging, and supporting Pharmacy Technicians to learn to immunize
- Supporting the effective management of pharmacy inventory, following and coaching the pharmacy team to follow all inventory best practices, especially protecting cold‑chain products
- Conducting new Technician and Pharmacist onboarding for the store and district, training on CVS workflow, and ensuring all trainees complete required training and/or licensure on time
- Ensuring pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times; escalating issues to the Rx DL for support as needed
- Partnering with the Store Manager to maintain a healthy talent pipeline of cross‑trained colleagues willing to work in the pharmacy, ensuring they complete all required training for licensure
- Overseeing Staff Pharmacists and District Support Pharmacists (DPSs) where applicable, managing performance through direct observation, peer and team feedback, and/or validation of results; delivering annual reviews and closing gaps
- Remaining flexible for scheduling and business needs while contributing to a safe, inclusive, and engaging team dynamic; writing or appropriately delegating the pharmacy schedule
- Regularly reviewing business reporting for operational insights and developing action plans to close gaps in workflow, service, patient care, and compliance
- Establishing a culture of safety, empowerment, and inclusion so the pharmacy team feels valued; building psychological safety by encouraging feedback and taking relevant action
- Maintaining relevant clinical and technical skills for the job as the industry evolves, including but not limited to company-required trainings and CMEs; actively seeking opportunities to expand knowledge to better support patients
- Supporting access to care and improving patient outcomes through pharmacist delivered clinical care such as testing and prescribing services where permissible; empowering the pharmacy team to provide holistic care at every step in the patient care journey
- Understanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles; complying with CVS Health policies and procedures to support patient safety, controlled‑substance dispensing and record‑keeping, protect patient privacy and maintain a safe and inclusive workplace
Required Qualifications
- Active Pharmacist License in the state where the Store is located
- Active National Provider Identifier (NPI)
- Not on the DEA Excluded Parties list
- 1‑2 years of experience as a Pharmacist
Essential Functions
- Regular and predictable attendance, including nights and weekends
- Ability to complete required training within the designated timeframe
- Attention and Focus
- Concentrate on a task over a period of time
- Pivot quickly from one task to another to meet patient and business needs
- Confirm prescription information and label accuracy, ensuring patient safety
- Customer Service and Team Orientation
- Actively look for ways to help people, and do so in a friendly manner
- Notice and understand patients’ reactions, and respond appropriately
- Communication Skills
- Use and understand verbal and written communication to interact with patients and colleagues
- Utilize active listening by giving full attention to what others are saying, asking questions as appropriate, and not interrupting at inappropriate times
- Mathematical Reasoning
- Use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
- Problem Resolution
- Identify challenging patient or colleague interactions and choose the best course of action when faced with multiple options
- Physical Demands
- Be mobile and remain upright for extended periods of time
- Lift, scan, and bag items
- Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items
- Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than the whole hand or arm
- Extend hand(s) and arm(s) multiple directions to place, move, or lift items
- Control precision; quickly adjust machines to exact positions
- Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending the spine at the waist
- Have close visual acuity to perform activities such as transcribing, viewing a computer terminal, reading, visual inspection involving small parts
- Occasionally lift up to 20 lbs and/or exert up to 20 lbs of force; frequently lift up to 10 lbs and/or exert up to 10 lbs of force; consistently lift and/or exert a negligible amount of force to move objects
- Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately
- Receive detailed information through oral communication
- Team Management and Leadership
- Lead by example and set a positive tone for the team
- Delegate tasks, empower team members, and foster a collaborative work environment
- Motivate and inspire team members to adhere to standards and achieve high performance
- Apply problem‑solving skills to address challenges and find innovative solutions
- Adapt and take accountability to navigate changing circumstances and take ownership
- Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members
- Any additional tasks as directed by Supervisor or Manager
Preferred Qualifications
- Completion of the CVS Pharmacy Manager Emerging Leader (PM‑EL) program
- 3‑5 years of related work experience in a pharmacy, retail, medical, or customer service setting
- Ability to work in the home store, and across the market in other locations, to meet business need
Anticipated Weekly Hours
36.5
Time Type
Full time
Pay Range
Typical pay range: $65.00 - $85.00 per hour. The actual base salary offer will depend on factors such as experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range.
Great Benefits For Great People
We offer a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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