Pharmacy Customer Service Representative
Location: Work From Home Position (Gainesville, GA)
We are seeking a reliable and service-oriented Pharmacy Customer Service Representative to support the home infusion division of a leading pharmacy provider. This role is ideal for someone who thrives in a patient-focused, detail-driven environment and brings both empathy and accuracy to every interaction. The ideal candidate has experience in healthcare, medical billing, or pharmacy operations and is comfortable working independently in a fully remote setting.
Please Note: Candidates must reside within a commutable distance to Gainesville, GA, to attend 1-3 yearly onsite training sessions and team events.
Responsibilities:
- Provide professional and timely support to patients, caregivers, and healthcare providers regarding pharmacy services and billing questions.
- Accurately review, maintain, and update patient billing information using internal systems.
- Manage incoming inquiries by phone or email, ensuring resolution of patient issues with empathy and clarity.
- Review daily census and pre-billing reports to ensure accurate and complete billing documentation.
- Assist with monthly statement generation and follow-up communication as needed.
- Organize and file paperwork according to compliance standards and internal procedures.
- Escalate urgent or complex issues to the appropriate team lead or supervisor.
- Maintain a commitment to service, accuracy, and patient satisfaction in all interactions.
Qualifications:
- High school diploma or equivalent required.
- 1–3 years of experience in a healthcare, medical billing, pharmacy, or customer service setting.
- Familiarity with billing systems and other pharmacy-related software is a plus.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Comfortable working independently and navigating multiple systems in a remote environment.
- Monday – Friday schedule, standard business hours.
- Full-time, 40 hours/week.
- Work from home position, with 1-3 required yearly in-person meetings in Gainesville, GA.
Salary Range:
The salary range for this position is $18.00 – $22.00 per hour , based on experience.
Interview Process:
- Initial Screening Call with TalentLNX.
- Phone Interview with the Customer Service Manager.
- Final Video Interview with the Pharmacy Operations Team.
Equal Opportunity Employer:
TalentLNX is committed to equal employment opportunity and prohibits discrimination and harassment of any kind. We are dedicated to building a diverse workforce and fostering an inclusive work environment where all employees and candidates are treated with respect and dignity.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Customer Service
Industries
Hospitals and Health Care and Pharmaceutical Manufacturing
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