Pharmacy Customer Service Representative

Providing customer support in a fast-paced environment, the full-time Pharmacy Customer Service Representative will assist members with pharmacy benefits, eligibility, and claims inquiries while working remotely. Key responsibilities Responds to customer inquiries regarding pharmacy benefits and claims through various communication platforms Analyzes situations and provides accurate information while managing escalated issues and complaints Maintains up-to-date knowledge of benefit information and assists in claim adjustments as necessary Required qualifications High school education or equivalent experience 1-2 years of experience in a fast-paced customer service environment, preferably in a pharmacy or insurance setting Ability to type a minimum of 25 words per minute Proficient in Microsoft Office applications, including Word, Excel, and Outlook Ability to work effectively with a culturally diverse population and under pressure