Pharmacist-in-Charge (PIC) / Pharmacy Manager

Columbia Heights Pharmacy is a second-generation, family-owned independent community pharmacy serving Washington, DC. We combine personalized patient care with innovative clinical services, including medication therapy management, immunizations, non-sterile compounding, specialty pharmacy services, and community healthcare partnerships.

We are seeking an experienced, business-minded Pharmacist-in-Charge (PIC) / Pharmacy Manager who can lead our pharmacy's daily operations, develop a high-performing team, maintain regulatory compliance, and drive measurable improvements in operational and financial performance.

This is more than a traditional dispensing position. We are looking for a leader who takes ownership, solves problems proactively, understands pharmacy economics, and wants to help grow an independent pharmacy.

Key Responsibilities

Pharmacy Operations & Team Leadership

• Direct daily pharmacy operations, ensuring accurate dispensing, efficient workflows, and exceptional patient service.
• Lead, supervise, train, and evaluate pharmacy technicians and support staff.
• Manage staffing schedules, employee accountability, workflow assignments, and performance expectations.
• Establish and enforce pharmacy policies, procedures, and operational standards.
• Conduct regular team meetings, monitor employee performance, and implement corrective action when necessary.
• Prepare operational reports and communicate performance results directly to ownership.

Financial Performance & Reimbursement

• Monitor prescription profitability, drug acquisition costs, reimbursement, and gross margins.
• Identify negative-margin prescriptions, reimbursement discrepancies, and opportunities to improve profitability.
• Oversee insurance claim reconciliation, rebilling, and reimbursement follow-up.
• Analyze pharmacy financial and operational reports and recommend corrective actions.
• Manage pharmacy purchasing budgets and maintain effective cost controls.

Inventory & Purchasing

• Oversee pharmaceutical purchasing, inventory management, and wholesaler relationships.
• Ensure purchasing decisions align with reimbursement, product demand, and pharmacy profitability.
• Monitor inventory turnover, expiration dates, returns, and excess inventory.
• Conduct and supervise required inventory counts and controlled-substance reconciliation.
• Establish accountability for proper ordering, inventory documentation, and purchasing procedures.

Regulatory Compliance & Quality Assurance

• Serve as the designated Pharmacist-in-Charge and ensure compliance with applicable DC Board of Pharmacy, DEA, HIPAA, and USP requirements.
• Maintain accurate controlled-substance records and implement diversion-prevention procedures.
• Ensure compliance with dispensing, compounding, immunization, and patient-safety protocols.
• Maintain inspection readiness and oversee corrective actions arising from audits or inspections.
• Monitor pharmacy staff licensure, certifications, and required continuing education.
• Develop and maintain quality assurance and continuous-improvement initiatives.

Clinical Services & Business Development

• Oversee and expand clinical services, including immunizations, medication therapy management, and patient adherence programs.
• Support specialty pharmacy, 340B, non-sterile compounding, telehealth, and long-term care initiatives.
• Develop professional relationships with prescribers, healthcare facilities, and community organizations.
• Participate in physician outreach and referral-development programs.
• Identify opportunities to introduce new services and improve patient retention.
• Collaborate directly with ownership on pharmacy growth strategies and implementation.

Monthly KPI-Based Performance Bonus

In addition to base salary, the Pharmacy Manager will be eligible for a monthly performance bonus based on clearly defined and measurable key performance indicators.

Performance measures may include:

• Pharmacy profitability and gross-margin improvement
• Reimbursement accuracy and timely claim reconciliation
• Inventory management and reduction of avoidable losses
• Prescription workflow efficiency and patient satisfaction
• Medication adherence, MTM, and clinical service performance
• Employee productivity, accountability, and achievement of operational goals
• Regulatory compliance, quality assurance, and patient safety
• Monthly performance goals will be established and reviewed with ownership. Bonus eligibility and payout will follow a defined performance scorecard.

Required Qualifications

• PharmD or Bachelor of Science in Pharmacy from an ACPE-accredited institution.
• Active, unrestricted DC pharmacist license or ability to obtain licensure before starting.
• Eligibility to serve as Pharmacist-in-Charge in Washington, DC.
• Minimum three years of pharmacy management or supervisory experience, preferably in a retail or community pharmacy.
• Current immunization certification and CPR/BLS certification.
• Strong understanding of prescription reimbursement, inventory management, and pharmacy operations.
• Demonstrated ability to lead teams, establish accountability, and improve operational performance.
• Excellent communication, analytical, organizational, and problem-solving skills.

Preferred Qualifications

• Previous experience in an independent or community pharmacy.
• Experience using PrimeRx pharmacy management software.
• Familiarity with 340B programs, specialty pharmacy, and non-sterile compounding.
• Experience with pharmacy financial reporting, PBM reimbursement, and insurance audits.
• Knowledge of MTM, immunization programs, and medication adherence measures.
• Experience developing relationships with prescribers and healthcare facilities.
• Additional licensure in Maryland.

Why Join Columbia Heights Pharmacy?

• Competitive base compensation with monthly performance-based bonus opportunities.
• Direct access to ownership and meaningful input into business decisions.
• Opportunity to lead an established independent pharmacy.
• Autonomy to improve operations and develop new clinical services.
• An entrepreneurial environment where initiative, leadership, and measurable results are valued.
• Opportunity for long-term professional growth as the pharmacy expands its services and partnerships.

Columbia Heights Pharmacy is an Equal Opportunity Employer. We welcome qualified applicants from all backgrounds.