Pest Control Field SupervisorLocation: Southampton, Long Island, New York Salary Range: $65,000 - $70,000 (DOE)The Pest Control Field Supervisor in Southampton, Long Island, NY is responsible for leading and managing a team of pest control technicians with the goal of delivering an exceptional customer experience. The Pest Control Field Supervisor owns all aspects of service required of the Southampton branch. The Pest Control Field Supervisor will be responsible for a service team consisting of about 10+ pest control technicians.
All aspects related to pest control technicians completing their jobs in a high-quality manner will fall under the auspices of the Pest Control Field Supervisor.Position RequirementsMaintain company vehicle in accordance with Department of Transportation and company guidelinesRead, write, and speak EnglishStrong customer service orientation, with two-plus years of previous experience in a customer service roleAbility to use personal protective equipmentStrong attention to detail and organization skillsAbility to perform physical aspects of the role to include walking, bending, and lifting up to 50 poundsKnowledge of tree/shrub treatment or pest control products and services is a plusSuccessfully complete a background check and drug testAbility to work in both indoor/outdoor environments in all weather conditionsAbility to work extended hours as neededBe a minimum of 18 years of ageMust have at least 3 years of driving experience in order to drive a company vehicle.Valid NY state Driver's License.Three-five years' experience managing a field teamAbility to multitask and remain calm under pressure, especially during peak hours or intense situationsDemonstrated experience in managing conflict with customersExceptional interpersonal, customer service, problem-solving, as well as verbal and written communication skillsStrong coaching and leadership skills, along with the ability to motivate employeesProficiency with the necessary technology, including Microsoft Office SuiteHigh school diploma or equivalent required, Bachelor's degree a plusPosition ResponsibilitiesRecruit, hire, train, coach, motivate, and lead a team of Pest Control Technicians to provide exceptional service to customersIdentify/implement scheduling to ensure adequate coverage for peak volume periodsEfficiently schedule routes for pest control techniciansRoute Optimization managed daily yielding a 70+% tech utilizationAppropriately Performance Manage service team employeesLead regularly scheduled meetings with service team, ask questions to better understand the customer visits pest control technicians are experiencing, educate and coach workers regarding processes and practices, and explain expectations to employeesRespond to pest control technician questions, coach the team through difficult client situations, and diffuse upset clients, as neededEnsure team members are achieving desired Key Performance Indicators and take corrective action, as needed such as: Tech Utilization, Tech Efficiency, Customer NPS, and Customer RetentionEnsure technicians adhere to company and OSHA/FIFA policies and procedures when carrying out pest control servicesDEC liaison ensuring proper compliance and technician certificationsCommunicate with customers to ensure satisfaction and discuss additional services that customers may be appropriateBuild long-term relationships with customers from a wide range of backgrounds to tailor solutions to meet their needsOperate company-provided vehicle in a safe mannerProduct selection for required treatmentsEfficient use of company materials minimizing use and maximizing material usage under 5% of revenueProper material pick up & discarding of used materialsWhy work for JP McHale Pest Management?We offer:HEALTH BENEFITSMedical, dental and vision coverageCompany-paid life insuranceCompany-paid short-term disabilityOptional supplemental benefitsEnrollment eligibility begins first of the month following date of hireFINANCIAL ASSURANCE401(k) plan with company matchWeekly payConvenient direct paycheck depositTeam Member reward and recognition programAND MOREEight (8) paid holidaysPaid Time OffTeam Member referral bonusesOpportunities to participate in community eventsAt Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions!**Equal Opportunity Employer**** We are an equal opportunity (M/F/V/D) employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.
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