Arbella Operations AssociateAt Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:On-site gym and fitness classes and one-on-one personal trainingOn-site nurse, nutritional counseling, and mental health resourcesFull-service cafeteriasFree shuttle service to Quincy Adams T StationTuition assistance programsOpportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and moreA company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance FoundationRobust training, mentorship, and professional/personal development programsColleagues who genuinely care about each otherArbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009!The Arbella Operations Associate understands our overall business objectives, and provides our underwriting department and agents with exceptional quality work consistent with Arbella's brand. A successful Operations Associate builds relationships with our internal customers and gains satisfaction producing top quality work.
The Arbella Operations Associate is responsible for timely and accurate processing of insurance policy transactions within a single line of business and helps the organization by providing the best in class service to our internal and external customers. We offer an exceptional onboarding program with training, a mentor and outstanding career growth opportunities. This is a 6 month Temporary role.Key ResponsibilitiesDemonstrate stellar customer service to both internal and external customersCollaborate positively and effectively with team, department and business partners such as Underwriting, Product, Billing and Customer ServiceApprise Team Manager of assigned workload, issues, and escalated situations. Ability to recognize and escalate problems to Team Manager or to problem resolution expertCommunicate with various internal departments to complete daily work, as requiredContact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authorityAble to shift priorities as neededDemonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsementsPursue work independently under general supervisionManage assigned work efficiently to ensure timely completionRequirementsGeneral working knowledge of MS OfficeFlexible and adaptable when faced with changeAbility to multi-taskStrong organizational skills and attention to detailQuick learner, able to navigate multiple systems and productsWorks well individually as well as a teamSound customer service, communication and collaboration skills.Able to work in a fast paced environment with a strong attention to detail.Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $19.00 an hour - $20.00 an hour based on a variety of factors including, but not limited to, relevant skills and experience.
This is a 6 month Temporary role.Please note: The advertised pay range is not a guarantee or promise of a specific wage.