Personal Injury Client Support Specialist

Providing essential client support, the full-time Personal Injury Client Support Specialist will manage incoming calls, maintain client communication, and assist with administrative tasks in a remote environment. Key responsibilities Answer, screen, and route incoming calls to appropriate team members while logging phone calls and uploading documents Maintain regular communication with clients, respond to inquiries, and obtain necessary insurance and medical information Perform clerical support tasks, including faxing, copying, and organizing files, while ensuring continuity of care for clients Required qualifications Professional fluency in both English and Spanish, with strong written and verbal communication skills Experience in plaintiff personal injury law firms or legal intake/case support roles Background in medical offices or healthcare scheduling Experience in high-volume call centers Familiarity with CRM or case management systems such as Litify, Filevine, SmartAdvocate, or Clio