To support a growing plaintiff personal injury practice, the full-time Personal Injury Client Support Representative will manage incoming calls, provide clerical support, and maintain communication with clients in a fully remote environment. Key responsibilities Answer, screen, and route incoming calls to the appropriate team member Log phone calls and upload documents into the online document management system Obtain insurance coverage information and follow up on medical treatment Required qualifications Experience in plaintiff personal injury law firms Background in medical offices or healthcare scheduling Familiarity with legal intake or case support Experience in high-volume call centers Proficiency in CRM or case management systems