Personal Care Program DirectorThe Personal Care Program Director provides leadership, oversight, and coordination for all aspects of the Personal Care Services (PCS) Program. This position is responsible for developing, implementing, and maintaining program operations to ensure compliance with state, Medicaid, and company standards. The Director will work collaboratively with Executive Leadership, Billing, HR, Credentialing, and Operations to ensure program effectiveness, quality service delivery, community visibility, and sustainable growth across all locations.Essential Duties & ResponsibilitiesProgram Development & OperationsDirect and coordinate all aspects of the Personal Care Program, including program structure, policies, procedures, and service delivery workflowsEnsure the program remains compliant with all applicable state regulations, Medicaid requirements, and internal policiesEstablish and monitor program goals, benchmarks, and performance outcomesOversee the daily management of program operations, ensuring consistency, accuracy, and timely service deliveryQuality & ComplianceMaintain ongoing quality assurance reviews and performance monitoring systems Ensure all documentation meets state and payer standardsAddress compliance issues promptly and implement corrective actions as needed Maintain readiness for audits, monitoring visits, and regulatory reviewsStaff Oversight & TrainingRecruit, hire, and supervise Personal Care staffDevelop and implement staff training and development plansProvide coaching, mentorship, and performance feedback to ensure staff meet expectationsPromote teamwork, accountability, and high standards of care deliveryBilling & Revenue CoordinationWork closely with the Billing Department to ensure accurate documentation and billing complianceMonitor service utilization, productivity, and reimbursement trendsSupport processes that enhance revenue integrity and minimize claim denialsCommunity Engagement & Program MarketingActively market the Personal Care Services ProgramBuild relationships with referral sources, case managers, discharge planners, and community partnersConduct outreach activities to promote program awareness and drive service referralsRepresent the program at internal and external meetings, community events, and partner engagementsCollaboration & CommunicationCollaborate with HR, Credentialing, Billing, and Operations to ensure smooth coordination of all program-related functionsProvide regular updates and performance reports to Executive LeadershipDevelop relationships with payers, regulatory agencies, and referral sources to support program growth and sustainabilityRequired QualificationsMinimum 3 years of leadership or supervisory experience in Personal Care, PCS, home care, or related human services field Strong knowledge of Medicaid regulations, PCS service definitions, and documentation requirements Proven ability to manage staff, operations, and compliance simultaneously Excellent organizational, communication, and leadership skillsPreferred QualificationsExperience in developing or expanding PCS or home care programs Background in compliance, billing, or auditing within healthcare services Strong analytical and problem-solving abilitiesWork ScheduleMonday – Friday, 9:00 AM – 5:00 PM Evenings or weekends may be required based on program needsPathways To Life, Inc.
is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any legally protected status.