Personal Banker (Teller)

Personal Banker

Position Summary:

This position reports to the Assistant Branch Manager, Branch Manager, or Business and Branch Services Director. This position is also responsible for maintaining and balancing a cash drawer in addition to rotating the branch vault, which includes cash, coin, negotiable instruments, etc.

Essential Functions:

• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements, legal amounts, dates, etc.

• Cashes checks and pays out money after verification of signatures and customer balances.

• Process transactions such as withdrawals, IRA contributions, HSA contributions, loan payments, night deposits, mail deposits, etc.

• Ensures and provides quality service to both internal and external customers.

• Assists customers in accessing safety deposit boxes.

• Examines coupons and bills presented for payment to verify issue, payment date and amount due.

• Performs trial balances throughout the day.

• Balances currency, coin and checks in cash drawer at end of shift.

• Greet individuals as they enter branch and drive-up window.

• Process work through Branch Capture equipment.

• Assist customers with services such as ordering ATM or debit cards, requesting stop payments, changing addresses, etc.

• Follow and comply with all bank regulations and security procedures.

• Complete all training requirements, including compliance, in a timely manner.

• Process transactions within established policies and procedures.

• Ability to lift coin bags of varying weight.

• All other duties as assigned.

Skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Mathematics - Using mathematics to solve problems.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Attributes:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

• Speech Clarity - The ability to speak clearly so others can understand you.

• Speech Recognition - The ability to identify and understand the speech of another person.

• Near Vision - The ability to see details at close range (within a few feet of the observer).

• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Experience and Education:

High School Diploma (or GED or High School Equivalence Certificate). Previous teller experience preferred. Cash handling experience preferred.

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